L2 End User IT Support Technician

hace 2 días

Pamplona, España Hemmersbach GmbH & Co. KG A tiempo completo

**L2 End User IT Support Technician (M/F/d)**:
Provide Level 2 Deskside support at one of our clients location.

**Your benefits**:

- Buddy program
- Internal career development program
- International job opportunities
- Onboarding program
- Unlimited employment contract

**Your skills**:

- Minimum of two to three (2-3) years with direct PC and Laptop Hardware Service experience
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- English B2

**Your tasks**:
As a Hemmersbach Technician you make the end users at renowned companies happy every day thanks to your friendly and competent demeanour. Direct customer contact with various requirements within the scope of 2nd quite neatly describe the position you would like to have:

- Analyse errors, maintain hardware, set up / remove work stations, install and configure new software (IMACD) and manage user accounts via Active Directory
- Resolution of incidents of micro-computing technician, recording and monitoring them in ticketing tools
- Local support to resident technicians and remote to the rest of the headquarters of the Corporate Group, according to demand
- Attend weekly telephone conferences with the international team (in English)
- Inventory control and management updated monthly

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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