Processes & IT Tools in Service Technology Engineer

hace 6 días

Pamplona, España RDT INGENIEROS A tiempo completo

**Descripción**:
¿Te apasiona es sector de las renovables?

¿Quieres aportar tu granito de arena en reducir el cambio climático?

De la mano de RDT Ingenieros, te traemos un proyecto apasionante, donde te podrás integrar en un equipo multi disciplinar en el desarrollo de proyectos de energía eólica.


El perfil que buscamos es de un INGENIERO con experiência en Ingeniero de Procesos y Herramientas TI en Tecnología de Servicio.


Te cuento como será tu día a día.

Ya que uno de los requisitos es tener un inglés C1/C2, te lo paso a contar en inglés:
Profile: Senior business Process specialist

General Scope: Fleet Support process expert

Description: The Fleet Support process expert will support the Engineering process team in the optimization of the current process.

Main tasks:

- Analyze of the current business processes with the aim of optimizing them.
- Responsible for deliver the standards and instructions documentation.
- Ensure alignment and involvement of all stakeholders and support tool deployment
- Supporting on joint process updates with other departments to establish interface to service technology especially securing consideration of construction requirements
- Gather and prioritize requirements from technology
- Support the Process owner in the sign-off and other business decisions needed
- Lead and manage the creation and updates of the user stories.
- Design and validate the implementation of the processes, ensuring that process definitions are followed by the executors.
- Support the Jira IT experts with designing and running Pre-UATs and UATs (base on the user histories)
- Propose process targets and monitor the process performance (PPIs)
- Support the creation of process training material and alignment with Instructions and Guides.

General Deliverables: Process deliverables: standards, instructions, flows; Implementation plans; User histories, PPis

**Requisitos**:
Para poder llevar a cabo con éxito las tareas anteriomente indicadas, necesitarás tener los siguientes conocimientos;

Passion for renewable energy and a sense for the importance to lead the change

Demonstrable knowledge in the areas of Business Process Management and renewable sector (is a plus) (+5 years), ideally with Six Sigma certification (or similar)

Have a Bachelor or master’s in engineering or another technical background,


More than 5 years in process definition and digital optimization

Solid technical competencies on customer support processes



Other requirements:

- Customer oriented, self-motivated, proactive and with positive thinking and focused on results and execution, with demonstrated ability to prioritize competing demands to meet deadlines.
- Good on stablishing formal as well as informal networks
- Good communication on all levels of the organization, including influencing capacities
- Experience in multicultural environments/ distributed teams
- Change management mindset
- Strong analytical, coordination and collaboration skills

- Fluent in English on business / technical conversation (C1 or C2) is mandatory. Spanish language and others will be a plus.
- Availability to travel if necessary.

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