Customer Service Representative with English
hace 3 días
**¿Dónde trabajarás?**:
Our client is a sports company specialized in the retail sector that prides itself in attracting the best employees.
**¿Qué harás?**:
- We are looking for creative, self-driven, dynamic and experienced people to become part of the team in Barcelona.
- The main tasks of the position are:
- Tracking and follow up of orders, liaising with the warehouse and shipping companies
- Ensure smooth workflow for any operational order step (refusals, returns, damages, etc.)
- Willing to go the extra mile to exceed customers' expectation
- Proactive in sharing ideas to improve efficiency and customer satisfaction
- Active team member, open to multi-tasking, always ready to support and contribute to the evolution of a fast-growing department
**¿A quién buscamos?**:
- You speak ENGLISH as a native language or VERY strong verbal and written communication skills.
- You have previous B2C customer service experience is mandatory
- You speak another language as Swedish or Portuguese or Danish or Dutch will be a plus.
- You are proactive, problem-solver
- You are empathic and service minded
- You have excellent organizational skills with the ability to handle multiple tasks simultaneously
- You have advanced knowledge of MS office (excel)
- You have experience on Zendesk platform
- You have experience on back-office Operations system: SAP and Salesforce Cloud Commerce (Demandware) is a real plus
**¿Qué ofrecemos?**:
- What is offered- Competitive salary.
- Hybrid schedule 2 days from home 3 in the office.
- Contract full time from Monday to Friday from 9 - 18h (1h for lunch).- Training.
- Inmediate incorporation.
- Ticket Restaurant for workers who go to the office.
**¿Necesitas + info?**:
Ruben Martinez- (+34) 93 231 00 00 EXT 122
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