IT Support Technician

hace 2 semanas

Granada, España American IT Systems A tiempo completo

**Job Title - IT Support Technician (Network and END USER Support)**

**Job Location - Granada, Spain (Fully Onsite from day 1)**

**Type - Full Time Permanent Job**

**NOTE - Fully Onsite from day 1, No REMOTE or HYBRID Options**

**Job Description -**

**Role Overview**

The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the

Technology team in onsite incident, problem management, projects and software delivery. The role also builds relationships with other international

support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution

**Responsibilities**:

- Analyses and resolves information system issues related to the desktop computing environment,
- **Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.**:

- Deploy other hardware requested through arranged collection in the **IT dept. or set up at the user’s desk.**:

- **Local asset management.**:

- Must have **strong understanding about VPN**:

- Support and assist users with JML (Joiner, mover leaver) process
- Support and maintain local conference and meeting room equipment
- To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
- resolved to agreed targets as defined in the Service Level Agreement (SLAs).
- Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
- Manage calls with 3rd party suppliers where necessary through to closure
- Escalate calls where necessary to the support manager, report on status of outstanding calls
- Builds relationships with other international support teams to create a cohesive support team
- Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging,
- network upgrades, etc
- Consult with local business and senior leadership to evaluate support requirements and execution planning.
- Drive local optimization efforts by identifying service issues and implementing improvements by
- automation, self-service, and other measures.
- Support Audits related activities alongside other tech functions and business.

**Professional Skills**:

- Excellent technical knowledge in all key areas of EUS technologies, e.g.
- Windows and Mac OS
- Microsoft Office 2016, Office 365 & Teams
- iOS and Android devices
- Hardware and Peripherals
- Mobile devices

**Skills about**
- Call Management Systems, especially Service Now
- Teams conferencing and enterprise voice
- Audio visual systems (TV/Projector systems) and conference technology
- SCCM
- Basic Network Skills
- ITIL certified
- Experience in working in an international environment

**Personal Skills**:

- Ability to communicate effectively with members of the **support team, customers and 3rd parties**:

- Ambitious and articulate with a desire to progress their career
- Excellent customer service skills
- Well, presented
- Ability to stay calm under pressure, Organized approach to work
- Ability to manage multiple tasks at the same time
- Positive and adaptable attitude, Collaborative workstyle
- Spanish and English Language Skil

Pay: 20,000.00€ - 30,000.00€ per year

  • IT Technician 24x7, Granada

    hace 1 semana

    Granada, España Digital Talent Agency A tiempo completo

    IT Technician 24x7 en Granada. El Proyecto Buscamos a un Técnico informático con un mínimo 1 año de experiência para una empresa destacada del sector tecnológico para un importante proyecto internacional en Granada. ¿Qué necesitamos de ti? Experiência mínima de 1 año como técnico informático. Nível de inglés alto (oral y escrito) Experiência...

  • Accounting Technician

    hace 1 semana

    Granada, España Omega CRM A tiempo completo

    **We are looking to expand our Administration and Finance team in Granada with an Accounting Technician profile.**: Main responsibilities: - Accounting: - Posting journal entries - Bank reconciliation - Preparation of reports and financial closings - Preparation and analysis of Annual Accounts - Opening and closing of the fiscal year - Monthly reporting -...

  • IT Analyst

    hace 3 días

    Granada, España strada A tiempo completo

    **Our story** Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across...

  • IT Field Support Engineer

    hace 2 semanas

    Granada, España Express communication service ltd A tiempo completo

    **Technical** - Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. - Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform...

  • Retail Experience Technician

    hace 1 semana

    Granada, España ORBEA A tiempo completo

    Buscamos una persona enérgica, orientada a mercado y con gran orientación al logro para una posición de Retail Experience Technician (Iberia).Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil.Tu misión será la de diseñar y ejecutar un plan anual de marketing adaptado a...

  • Data Management Technician

    hace 7 días

    Granada, España Experian A tiempo completo

    Company Description We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft....

  • Director IT Application Support

    hace 2 semanas

    Jun, Granada provincia, España Metropolitan Transit Authority of Houston, Texas A tiempo completo

    **Requisition Number**: 5342 **Pay Rate**: PGRT17 **Location**: Houston, TX, US **Category**: Information Technology **Description**: Basic Function Responsibilities and Specific Duties Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g. training, supervising, work assignments, timesheets,...

  • Assist Application Support

    hace 1 semana

    Granada, Granada, España Strada A tiempo completo

    This role will be responsible for processing, analysing, researching, validating, and supporting tasks related to the Strada Assist ticketing tool for the client's employees, in accordance with the client's service level agreements (SLAs). It also includes the support needed for the modules of Strada Access and Strada Core.Key ResponsibilitiesTechnical...

  • junior Support

    hace 2 días

    Granada, España T-Systems Iberia A tiempo completo

    Company Description At T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different perspectives, embrace challenges, and are committed to continuous learning in order to grow and make an impact on society... all in a fun way It doesn't matter...

  • Senior Support Engineer

    hace 17 horas

    Granada, España BESTSECRET Group A tiempo completo

    BESTSECRET is the leading European online destination for premium and luxury off‑price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high‑end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand...