Sr. Workplace Services Concierge

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
As a member of the Global Real Estate & Workplace Services team (GREWS), the Sr. Workplace Services Concierge must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers, visitors, and customer partners alike. The individual must maintain a continuous focus on delivering world class service, with a hospitality-first mindset infused within every interaction. The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables.

What You’ll Do:
- Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival- Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the local and broad GREWS team members to ensure experiences are timely and equitable for all- Assists with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)- Assists with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms- Supports new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization- Maintains security by following approved procedures, in partnership with Global Physical Security- Maintains safe and clutter-free reception area, serving as the first impression moment for arrivals to the CS office-
- Responds to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary- Maintains accurate inventory levels and procures office supplies; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies- Receives, sorts and forwards incoming mail. Maintains and routes publications- Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)- Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)- Coordinates day-to-day activities and access across the current Serviced Office location as well as at the future office location, toggling to each physical location as business dictates- Assist Workplace Services Coordinator in future logístical relocation from current office to new office location- This role is required onsite 5-days per week, M-F, across two office locations until construction completion of a new office site in mid to late 2026

Executive Briefing Center Key Accountabilities Include:
- Partner with Marketing team to develop operational SOPs for future Briefing Center, set to open in 2026- In coordination with the Workplace Services Coordinator and future Briefing Center team, this role supports our VIP customers in welcoming them to the Briefing Center and supporting a world class experience- Ensure the arrival experience is both polished and professional, with special focus on anticipating customer needs with readiness. Duties include but are not limited to: participate in pre-event planning, creation of name badges/name tents, make arrangement for special gifts, and coordinate and execute conference and boardroom set-up- Cross-functional coordination with briefing program resources, IT, A/V, Executive Support teams- Partner with appropriate workplace resources when needed for- technical assistance- plant/floral service- pantry restocking- janitorial services- catering support- heating/cooling adjustments or other building needs

What You’ll Need:
- Minimum of 2 years professional experience- Previous Executive Briefing Center experience preferred- Office Services, Facilities, and/or Reception-related experience preferred. Previous hotel/hospitality front-of-house experience is also welcomed- Exceptional written and verbal communication skills including ability to communicate with all levels of staff, clients, a