Community Manager-forums De, Selling Partner
hace 6 días
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent work experience
- 4+ years’ relevant experience
- Experience working in online communities, PR, forums, social media, or with small businesses.
- Fluent English speaker/writer
Job summary
The Selling Partner Communities (SPC) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by: (1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners’ perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazon’s stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.
JOB LOCATION - Barcelona (Office / Hybrid / Work from Home) options. Will be required to travel to the office for New Hire Training and other meetings as needed.
Key job responsibilities
**The role’s key responsibilities will include**:
- Gaining a deep understanding of our global Selling community and their needs by building authentic and meaningful relationships with and between Amazon Sellers in Seller Forums.
- Investigate issues and find resolutions for Selling Partners by working directly with Partner and Program teams for outreach and escalation. (where applicable).
- Effectively work to collect narratives in the Seller Forums through various communication mechanisms.
- Collaborate with social media teams to share and deploy best practices, knowledge on issue resolution, and trends on engagement with Sellers in order to share one voice as the customer trust and support team.
- Collaborate with the partner teams to create seller focused events, education and forum enhancements by using business trends, pain points, and emerging trends on the Seller Forums.
- Coordinate with Learning and Development to create trainings and maintain existing SOPs or mechanisms.
- Seek out and implement best practices through continuous quality improvements to ensure we are the most seller-centric online global community.
PREFERRED QUALIFICATIONS
- 2+ years’ experience actively engaging in developer communities, through blogs, forums, conferences, or other developer-focused sites
- Excellent written and verbal communication skills including proficiency in composing concise, engaging and relevant responses that align with Public Relations and Legal Guidelines.
- Strong attention to detail, analytical/problem-solving skills and ability to use data to make decisions
- Ability to work independently and demonstrate sound judgment in ambiguous situations with a “Can-do” attitude
- Knowledge of search engine optimization (SEO) and web metrics
- Excellent organization and time management skills.
- Strong interpersonal communication skills and a team player.
- Displays a desire to contribute to process improvements in emerging contact channels
- Self-teaching to stay current on products, tools, and issues
- Amazon Forums / Third Party (3P) Seller experience
- Fluent English and German
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