Associate Community Manager

hace 3 días

Barcelona, España Amazon Spain Services, S.L.U. - B76 A tiempo completo

Must be able to work and communicate in both Japanese and English (Proficient Level)
Bachelor’s degree or two years equivalent work experience.
Able to work independently, be self-motivated, and flexible in approaching responsibilities and change.
Excellent organizational and time management skills.
Demonstrated ability to dive deep to understand the customer, product, and business.
Strong written and verbal communication skills including the ability to comfortably engage with all levels of stakeholder, and any customer externally; ability to translate technical jargon into everyday language.
JOB LOCATION - Barcelona
**REQUIRED LANGUAGE**: Japanese
Selling Partner Experience (SPX) org works to deliver a delightful end-to-end experience that enables selling partners to grow and thrive in our WW stores. We are builders, with direct responsibility for Seller Central, Seller Customer Service, Support and Help experiences, and Listings experience. We are owners who partner with other builder teams to deliver a cohesive, transparent, actionable, best-in-industry experience that selling partners love.
The Selling Partner Communities (SPC) team builds lasting connections with Selling Partners and helps drive their success. We achieve this by: 1) Providing effective channels for multi-directional engagement with Amazon 2) Fostering an active and helpful community and information exchange among Selling Partners 3) Understanding Selling Partners’ perceptions of, and being internal advocates to improve, their experience selling on Amazon 4) Ensuring that public perception mirrors the reality that Amazon’s stores are a great place for Selling Partners to build and maintain a thriving business and 5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.
Key job responsibilities
- Monitor forum answers and respond on behalf of Amazon (within SLA) to posts or comments that didn’t receive an accurate answer.
- Recognize risk and public nature of the social support contacts.
- Work diligently to restore a positive experience with each individual Seller.
- Actively track customer pain points to identify possible solutions.
- Creatively and proactively assist sellers through multiple contact channels within given guidelines - sometimes simultaneously.
- Audit the quality and accuracy of forum replies from community users and super users; taking action to provide correct guidance as needed.
- Identify and analyze issues, patterns and trends in seller requests; assisting leadership with surfacing these findings to the appropriate business teams.
- Escalate Systemic Issues and follow up according to the Forum Moderation Guidelines (i.e. Andon Cord, Trouble Ticket, Contact Us, ACES Issues Pipeline, etc.).
- Identify sensitive issues and collaborate with the appropriate stakeholders (i.e. Community Managers, Executive Relations, PR, Legal, and Marketplace Teams, etc.) to create a response.
- Regularly report on insights gained from community moderation.

Experience working in online community management, PR, forums, social media, with small businesses, or with Amazon Selling Partners.
Experienced in handling complicated escalations with executive visibility.
Experience with pipeline management skills to include utilization of Salesforce or other CRM tools.
Verbal and written fluency in additional languages.

  • Community Associate

    hace 1 semana

    Sants-Barcelona, España HQ A tiempo completo

    **Community Associate** in BARCELONA, Sants Station Languages required: - Spanish - English At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and...

  • Community Experience Associate

    hace 6 días

    Barcelona, España TravelPerk A tiempo completo

    We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries. Over the past few years, we've...

  • Community Associate, Barcelona

    hace 2 semanas

    Barcelona, España WeWork A tiempo completo

    **About Us** At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our...

  • Community Associate, Barcelona

    hace 2 semanas

    Barcelona, España WeWork A tiempo completo

    **About Us** At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our...

  • Community Manager

    hace 5 días

    Barcelona, España MARYOLA A tiempo completo

    **Descripción de la compañía**: Maryola es una marca de bolsos hechos a mano 100% española. Buscamos ofrecer un producto duradero, único y de calidad. Buscamos incorporar a nuestro equipo de trabajo a toda persona con ganas de trabajar y ser parte de este proyecto que llamamos biscuit. **Descripción del puesto**: Buscamos una persona con ganas de...

  • Community Manager

    hace 3 días

    Barcelona, España Genialidades A tiempo completo

    Somos Genialidades, una agencia creativa multidisciplinar situada en Barcelona. Estamos especializados en branding, marketing y comunicación de marcas y empresas de diferentes sectores. Nuestro equipo cuenta con perfiles como: director creativo, diseñador gráfico, fotógrafo, copy creativo, social media strategist, community manager... que se complementan...

  • Community Manager

    hace 10 horas

    Barcelona, España Clicktalent A tiempo completo

    Buscamos un Community Manager para unirse al equipo de Comunicación de una firma de moda internacional. **¿Cómo sería tu día a día?** Planificar el contenido en redes sociales Gestionar los calendarios para las distintas redes sociales Programar a través de herramientas de gestión de contenidos Community Management en inglés y español en las...

  • Community Manager

    hace 5 días

    Barcelona, España Multiplica Talent A tiempo completo

    Hello En Multiplica nos encanta seleccionar a los mejores profesionales digitales y construir espacios únicos para personas excepcionales de todo el mundo para imaginar, proponer y diseñar soluciones que ayuden a empresas en crear relaciones verdaderamente relevantes con sus clientes. Estamos buscando una persona para desempeñar las tareas de Community...

  • Community Associate

    hace 5 días

    Barcelona, España The Knot Worldwide A tiempo completo

    **WHAT WE DO MATTERS**: Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us....

  • Community Manager

    hace 6 días

    Barcelona, España Zoopa A tiempo completo

    Community manager/content creator Job description Setting and implementing social media and communication campaigns to align with our marketing strategies Providing engaging text, image and video content for social media accounts Responding to comments and customer queries in a timely manner Job brief We are looking for a qualified Community manager to...