After Sales Engineer

hace 2 semanas

Barcelona, España Sensofar A tiempo completo

**OBJECTIVE**:
Provide technical support and assistance to customers after they have purchased a product or service, fostering long-term relationships with customers to drive repeat business and customer loyalty.

**RESPONSIBILITIES**:

- Diagnose and troubleshoot technical problems related to our products, including hardware and software issues.
- Repair systems. Either at the customer’s site or at Sensofar.
- Handle face-to-face inquiries from customers and distributors at the company’s premises or the customer/distributor site when required.
- Collaborate with other departments, such as product development (Engineering and SW), Sales, and Production, to resolve complex technical issues and address customer and distributor needs and concerns.
- Document and track customer and distributor interactions, technical issues, and resolutions in our CRM system.
- Contribute to developing knowledge base articles, FAQs, and other support resources.
- Guide customers and distributors through product installation, configuration, and usage.
- Provide product demonstrations and training sessions to customers and distributors as needed.

**KEY QUALIFICATIONS AND EXPERIENCE**:

- Bachelor’s degree in a technical or scientific discipline (Electronic Engineering, Physics, Industrial Engineering, or similar).
- 5 years experience in customer support or technical service.

**OTHER SKILLS**:

- Ability to prioritize customer needs and provide satisfactory solutions.
- Competence in understanding and troubleshooting product-related technical issues.
- Demonstrated organizational skills, ability to independently prioritize work, and appropriate attention to detail.
- Strong verbal and written communication skills (in Spanish and English).
- Willingness to travel when required on an international scale.
- Willingness to learn and stay updated on new products, technologies, and industry trends.

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