Customer Success Manager
hace 2 semanas
**We propose an exciting and rewarding professional journey in contributing together to the digitalisation of transportation&logistics sector**: **Customer Success Manager with English and Spanish for our office based in Barcelona.** Trans.eu Group S.A., one of the major Freight Tech in Europe, established in 2004 and with more than 1000+ committed employees located in 20 entities across Europe who are designing, developing and supporting state of the art software and services for the road transport ecosystem. We believe people make great companies, not the other way around. In our daily work, we are guided by values that are consistent with our mission: "We are smart and fair people, who create the Dragon Culture Organization". Our values are: Delivery, Respect, Awareness, Growth, Openness, Now with passion. **So let's get down to business, what is the offer about?** You work full time 40 hours/week, so 8 hours/day which you partly spend in your home office and partly in our office in Barcelona On top of that, you will receive a performance-related bonus in the form of a gross monthly salary paid out quarterly. We will set the goals at the beginning of the quarter using the OKR method. We provide you with the necessary equipment (laptop, headset, additional monitor and more) so that you can work from home too... although the coffee in our Barcelona office is excellent. You want to make a career with us? Well, yes please Increase your knowledge level and celebrate your personal successes during your employee journey at Trans.eu. We are a familiar and dynamic company with a constantly growing team in a flexible working environment with flat hierarchies. You will receive transparent and fair feedback in regular meetings - we want you to know exactly where you stand, what your next tasks are and where your journey can take you. With video training and customized coaching and training, you can also enjoy our excellent induction and further training. **And what does the job look like?** You coordinate the onboarding of new customers and ensure that our customers understand the product and are successfully using it. You are the mouthpiece of our customers, accompany them on the entire customer journey and represent their interests within our organization. You conduct (online) product training and inform our customers about - product news, updates, and new functionalities. Through your regular, proactive relationship with the customer, you identify cross - and up-selling potentials and find a solution in case of complaints and claims. You know how to recognise emerging problems in advance and proactively eliminate them. You will be supported by our internal specialist department You support the team in the further development of the process and contribute your own ideas. **We Offer**: - Company training - Office close to the beach - A competitive salary - Diverse and dynamic work environment - Work-life balance and support for career development - Company parties - Flexible working hours and home office - Free drinks **Salary**: 1,500.00€ - 2,000.00€ per month **Experience**: - Logistics/Customer Success Management/SaaS: 1 year (preferred) **Language**: - English (preferred) Work Location: Hybrid remote in Barcelona provincia
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