Consultant HR Operations

Overview:
**_ WELCOME TO SITA_**

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_
ABOUT THE ROLE & TEAM_**

Provide administrative support to all internal customers by being a point of contact for internal HR Operations standard information on Employee Life Cycle Governance & Compliance and Strategic activities. Provide advice and support to internal and external customers based on a thorough understanding of SITA's processes procedures and policies as well as general knowledge of HR. Participate in HR Operations projects and roll out of programs.

**_
WHAT YOU WILL DO_**

**Employee Life Cycle Management**
- Prepare and issue offer letters, contracts, and reference checks.
- Manage onboarding processes, including Day 1 induction and HR systems setup.
- Support benefits administration, ensuring accurate data is shared with providers.
- Track and follow up on probation periods.
- Handle voluntary and involuntary offboarding and related documentation.
- Draft and process lifecycle changes (e.g., promotions, transfers, salary updates).
- Administer employee absences including holidays, sick leave, parental leaves.
- Record recognition and award data (e.g., long service awards).

**Payroll and Benefits Administration**
- Compile and submit payroll data accurately and on time.
- Support annual reward and bonus cycle inputs.
- Liaise with payroll vendors, Finance, and HR partners.
- Update benefit providers on employee changes and process invoices.

**Governance and Compliance**
- Maintain accurate employee records in People Central and document management system.
- Conduct data audits to ensure compliance and quality.
- Prepare materials for internal/external audits.
- Track and report local legislative changes and notify the GEO HR Manager.
- Process purchase orders and resolve invoice-related queries.

**Strategic and Project Support**
- Support internal communications and briefings.
- Provide data and documentation for business cases (e.g., M&A, outsourcing).
- Collaborate with Reward and GEO HR teams on employment cost modeling.
- Participate in HR projects and program rollouts.

Qualifications:
**_ EXPERIENCE_**
- 3+ years experience of HR administration.
- Experience with HRIM system preferably Oracle HRCM.
- Fluent in English, any other regional language is a plus.
- Higher education qualification.

**Technical Skills**
- HRIS proficiency (e.g., HRCM Oracle, SAP)
- MS Office (Excel, Word, PowerPoint, Copilot)
- Document preparation and digital recordkeeping
- Payroll data reconciliation

**Soft Skills**
- Attention to detail (critical for compliance and contracts)
- Time management (balancing recurring tasks and ad hoc requests)
- Problem-solving (resolving queries, system issues, benefit discrepancies)
- Communication (clear written and verbal responses to employees/stakeholders)
- Collaboration (working with TA, Finance, external vendors, and HRBPs)
- Discretion and confidentiality (handling sensitive data)

**Analytical Skills**
- Data accuracy checks and audits
- MI reporting and basic trend analysis (e.g., attrition, probation outcomes)

**Customer Service Orientation**
- Providing timely, empathetic, and knowledgeable support to employees and stakeholders.

**_
NICE-TO-HAVE_**
- Member of professional HR association; an advantage.
- May be studying for an Entry Level professional qualification from a recognized HR body / organization.

**_
WHAT WE OFFER_**

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
**Flex Week**:Work from home up to 2 days/week (depending on the needs of your team and your customers)
- **Flex Day**: Shape your workday to suit your life and your plans.

**Flex-Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.

**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning

**Competitive Benefits**: Access competitive benefits tailored to the local market and your employment status.