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**WHO WE ARE** You know BarTender software’s customers. They’re the ones pioneering commercial space flight, developing and delivering vaccines to every continent, manufacturing energy-efficient cars, providing clean water to the world, putting wholesome food on your table and groceries in your cart — and they use our software to create the labels, barcodes and RFID that keep their supply chains moving, traceable and safe. Our global, talented and diverse teams are passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works. **LOCATION** **WHO YOU ARE** You want to be an integral part of an inside sales team at a highly successful and innovative software company. You are looking to represent a product beyond the ordinary, and truly appreciate the importance of outstanding customer relations. **WHAT YOU WILL DO** You will join the team that owns global software subscription and support renewal sales. You will be responsible for achieving assigned goals and targets, queue management, proactive channel partner and customer renewals notifications and follow-up, renewal sales and reducing customer churn. Over time, it is expected that this role will also become involved in the global support renewal process. - Proactively generate support renewal lists for partners and facilitate quotes. - Follow-up with partners on a regular basis to ensure support renewals are maximized. - Manage customer and partner support renewals sales queues, answer customer and partner questions and facilitate orders in a timely manner. It is expected that sales queues will be processed daily. - Identify up-sell and cross-sell opportunities through the renewals process and engage inside sales to maximize the revenue opportunity. - Utilize Seagull’s specific sales process to track all assigned opportunities. Track and manage all opportunities through Dynamics CRM per Seagull requirements. - Comply with subscription and support sales processes. - Participate in the expired renewals sales process to reduce churn and increase sales. - Discuss activities, opportunities, and issues with an immediate supervisor on a daily or as-needed basis. - Participate in a formal monthly support renewals review. **WHAT WE REQUIRE** - 1-2 years customer service and inside sales experience, preferably managing ongoing customer relationships and account management. - Excellent verbal and written English language communication skills. A second language would be ideal. - Good organizational habits and demonstrated attention to detail. - Positive, team-oriented attitude. - Self-motivated with ability to prioritize and execute, well organized, self-directed and be able to manage one’s time. - Must be familiar with queue management and processing all queue items daily. - Familiarity with channel sales, value added sales and/or distribution channels. - Experience in inside sales and familiarity with the concept of broadline distribution and their requirements. - Proficiency in a foreign language a plus (German, French, Spanish, Portuguese). **EDUCATION** - Bachelor’s degree in sales, business, marketing, or similar field and/or relevant experience. **COMPENSATION & BENEFITS** - Gross Base Salary : 31.500; - Euros per year. - Work in an international, dynamic and passionate environment with a great company culture. - Join a growing and stable international Company. - Competitive salary. - Chill-out and collaboration spaces in a modern office environment. - Office located in Madrid. - Company paid Private Medical Insurance. - Flexible compensation benefits program (Transportation card, Lunch tickets etc.). - Professional training, and development opportunities available. - Fun staff and team-building activities—anniversary party, lunches and seasonal events. **TERMS OF EMPLOYMENT** - This is a full-time position with benefits - "Contrato Indefinido"/ Permanent contract - You must be able to provide documentation that proves authorization to work in Spain upon hire **OUR CULTURE** We are **Fair**, we are **Passionate**, we appreciate **Excellence** and we act as a **Team**. We offer a dynamic, culturally diverse and fun environment, in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity and inclusion. **EQUAL EMPLOYMENT OPPORTUNITY** Seagull Scientific, LLC, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by Spanish/European law. This policy applies to all terms and conditions of recruiting and e
