IT Onsite Technician

hace 2 días

Madrid, España Hemmersbach GmbH & Co. KG A tiempo completo

Field Service Technician/Mobile engineer to cover Madrid area
- Spain - Madrid
- Professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Extra hours compensation- Internal career development- International environment- Job with purpose- Onboarding program**Your skills**:

- Full time technician to support the End User Workspace Environment. Location of Service: Customer locations.
- Target Environment: End User Workspace-HW & SW. Network and Computer Environment.
- Certificates: IT / microcomputing / HW and SW / Operating Systems

**Your Tasks**:
The Desktop Support Technician is a customer representative and will work closely with our customers’ team to provide the required services. Is a physical presence service to provide 2nd line support. Is responsible for performing tasks to agreed service levels as well as meeting customer satisfaction measures. In addition, also required to provide Hands & Eyes support for our customers’ Subject matter experts in diagnosing and resolving incidents with regards to Network and Computer devices. Microcomputing. End-user support tasks with a HIGH level of ENGLISH. Minimum 3 years of demonstrable experience in a similar position. Handling Ticketing tools. Microcomputing environment, mobile devices, H/W and networks. Good communication skills, good presence and easy to deal with users. Experience in a corporate and/or multinational environment is valuable. Experience in the resolution of technical incidents on-site and at the user location.

We are looking for a Field Service Technician/Mobile engineer to cover Madrid area (can be Spain-wide): FTE backfilling, support tickets and RFS´s for RS tower as main assignment but will cover ALL other towers where we have service requirements. Needs to travel and understand he/she will be a mobile engineer with multiple assignments.

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

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