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Technical Account Manager, Google Cloud
hace 3 semanas
A person with disabilities will be given preferential consideration per local regulations.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management, etc.), technical support, escalation management, or in an IT consulting role.
- Ability to speak and write in English and Spanish fluently.
Preferred qualifications:
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Experience working cross-functionally with business units internally and at large enterprises.
- Ability to focus on translating business requirements into technological solutions.
- Excellent written communication, presentation, problem-solving, and management skills.
**About the job**:
As a Technical Account Manager (TAM), you will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with stakeholder groups, including executives of enterprises and cross-functional teams. You will also travel domestically and internationally 25% of the time.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Lead the implementation journey, provide technical guidance, and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
- Develop strategic relationships with key stakeholders (e.g., C-Suite and IT team leads) to understand a customer’s business and develop strategic roadmaps. Partner with Sales to lead quarterly business reviews and executive sessions.
- Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering (SRE) to ensure customer success.
- Develop best practices and assets based on learnings from customer engagements that help accelerate cloud adoption and support initiatives to scale through partners.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
