Technical Account Manager, Google Cloud Consulting

Technical Account Manager, Google Cloud Consulting (English)Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.Google Madrid, Community of Madrid, SpainAbout The JobThe Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web‑scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross‑functional and geographically dispersed team.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Minimum qualificationsBachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.5 years of experience in a customer‑facing role working with stakeholders, driving customer technical implementations or transformation programs.Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.Ability to communicate in English and one European language fluently to support client relationship management in this region.Preferred qualificationsMBA or Master’s degree in a Management, Technical, or Engineering field.Experience in translating business requirements into technological solutions.Experience in application or workload migration to public cloud providers.Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third‑party developers to deliver high‑impact solutions.Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud‑native application development, hosted services, storage systems, or content delivery networks.Excellent written and verbal communication, presentation, problem‑solving, and client management skills.ResponsibilitiesAccelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. xsgfvud See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.Seniority levelNot ApplicableEmployment typeFull‑timeJob functionProject Management, Consulting, and EngineeringIndustriesInformation Services and Technology, Information and Internet#J-18808-Ljbffr