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Customer Success Manager
hace 2 semanas
**goFLUENTs Commitment and Mission**
When we talk about hyper-personalized solutions, what we truly deliver is corporate language training tailored to an organizations unique goals and needs. Since 2000, weve helped millions of people from different industries and locations become better communicators in business languages.
At goFLUENT, every employee works towards the same goal: to make language training accessible, relevant, and effective for every business and learner. Our diverse and multi-talented teams across the globe are always working together to deliver excellent service.
Join us, and feel a sense of purpose in your work everyday
**About the Position**
At goFLUENT, you will have the opportunity to work in a dynamic and international environment alongside our sales managers during the entire customer lifecycle.
You will act as a trusted advisor for our Spanish-speaking B2B clients. You will be their main point of contact for all program-related enquiries and provide day-to-day support, running projects to implement their global language training programs. You will work closely with the sales manager to ensure that the solution and service delivered to our clients are aligned with their expectations; thus ensuring their retention.
**What Youll Do**
- Build the relationship with client portfolios, successfully deploying their language training projects with the support of other teams.
- Onboard your clients by presenting the goFLUENT solution through Kick-off sessions or webinars.
- Ensure that the solution is aligned with their expectations and that issues are handled in a timely manner.
- Provide project management skills and support to Sales teams by identifying actions for continuous improvement of your clients learning results.
- Support your clients use of our solution by presenting tools dedicated to monitoring the program or by providing specific reports.
- Organize and lead monthly and/or quarterly reviews with clients, showing success of the learning programs in order to drive results, achieve renewals and assist in growing the accounts.
**You will love this job if you**
- Are process-driven and organized, your interpersonal skills will be your strength and will allow you to be successful in this position.
- Show a customer-centric attitude, you appreciate listening and understanding your clients needs, objectionsin order to bring the appropriate solutions.
- Are a multitasker with great problem-solving skills.
- Always strive to improve customer satisfaction and guarantee a successful project.
**What we are looking for**
- 1 year of proven experience as a CSM in a B2B company.
- Good command of CRMs, especially Salesforce (desirable).
- Excellent oral and written communication skills in Spanish (Native or C1) as well as English (Intermediate level desirable)
- Intermediate level of Portuguese is a big plus
**What We Offer**
- Dynamic, startup-like experience within the security of a fast-growing, 20-year old Swiss-based company.
- The experience of joining an innovative organization with an international, vibrant working environment.
- World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages
- Exciting global team-building events abroad.
