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Training & Quality Manager - Nets

hace 2 semanas

Casariche, España Transcom Spain A tiempo completo

Are you looking for a career with the opportunity to travel within Europe? We have the perfect offer for you.

*
Join our Transcom Family as Training & Quality Manager - NETS*
You will collaborate with NETS - a Danish payment solutions company. NETS is a well-known player in the corporate market and to ensure the quality of service is constantly improving, we are seeking an enthusiastic individual to join the Training & Operations team.
You will be the Training & Quality Manager - working with teams in a variety of locations. We provide services to nets from 6 different locations, covering 8 languages/markets - Nordics, Dach, Baltics.
This role will suit an organized person who loves to drive change and provide hands-on support to all training staff.

**Your main responsibilities will include**:

- Detect training needs, improvement actions, with the design, planning and coordination of the training linked to its service, following the procedures established at NETS.
- Monitoring of the different training courses in your area of responsibility, guaranteeing quality and compliance with the procedures established.
- Review that the training provided adapts to service demand, complying with the correct quality and contents, implementing improvements in the procedures when required.
- Define and design action plans to improve training quality in coordination with the Business Managers and the Client Organization.

**The Training & Quality Manager is in charge of**:

- Managing a team of 10-15 trainers
- Guaranteeing and boosting the quality of the services of his/her area of responsibility.
- Planning, executing and the coordination of the NETS training plans and improvement of its quality.
- Acting as a trainer of instructors, supervising and verifying the success of the training provided by its collaborators, or by him/her, where appropriate, guaranteeing the obtainment and improvement of the quality standards established and the training required for the employees earmarked to the training included within his/her area of responsibility, following the procedures established at the Company.

*
We are looking for: *
- Knowledge/Specific training in Effective Presentations and in Communication Techniques.
- COPC knowledge preferred
- Experience in HR/Managing a team
- Excellent at building professional relationships
- English language, verbal and written communication

**You are based in one of the below locations. Note: Travel to all of the locations is necessary.**
- Malaga - Spain
- Zagreb - Croatia
- Gdansk
- Poland
- Rostock - Germany
- Riga - Latvia
- Tallinn - Estonia

**What life at Transcom is like**
Transcom is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint in 26 countries, with forward-leaning customer experience solutions via different channels like voice, chat, social media, etc. We have an exciting job opportunity in our dynamic and fast-growing business in a high-paced, professional, and international environment.

**Recruitment Process**:
If you are interested in this role, submit your CV and cover letter. Once reviewed, a member of the Talent Acquisition team will contact you.
Once complete, you will attend a 2nd video interview with the business and operations manager.