Global Support Office Manager

Job Title

Global Support Office Manager

**Job Description**:
Join the Internal Audit team, as a Global Support Office Manager and take your career to the next level

With a focus on continuous learning and a commitment to diversity, our inclusive culture will provide you with the opportunity to build your skills and advance your career. You'll work with a talented team of professionals from all around the world on exciting and challenging projects, contributing directly to Signify’s mission to transform the industry and make a positive impact on the environment and society through our commitment to sustainability.

The Challenge:
Signify Global Service Organization (GSO) is looking for a highly energetic and qualified individual to contribute to its further transformation into a world class innovative audit-function. In this role you will be primarily accountable for leading services that support our auditors, leadership team, and other customers on a global scale.

You will be part of a true virtual and global team, working in an extreme diverse and international multicultural environment. The GSO is pivotal in all we do. It is supporting our auditors and primary processes in order to maximize productivity within Internal Audit. It as well plays a crucial role in preparing Supervisory Board and Executive Committee reporting, Cost Control, Global Audit Scheduling, Workflow, Continuous Improvements in ways of working, and Measuring Client Satisfaction through Net Promoter Score.

Your Responsibilities:
Working in one of the Lighting Corporate Staff Departments, you'll be at the heart of our worldwide company. These departments play a key role in supporting Philips Lighting Executive Committee.

As a GSO Team Member you provide strong leadership to continuously improve the services of the Global Service Organization and directly contribute to the ways of working of our audit, fraud investigation and customer screening team. As we work in a global, highly agile and very demanding environment all team members of the GSO are expected to run services end-2-end and independently. In addition this team works closely together to help resolving bottlenecks in processes when needed and rebalance workload in case of urgencies or unexpected work requests. The most important Services you will run are:

- Financial Control: Organize, manage and execute the PLIA Annual Budgeting and Quarterly Forecasting process. Global financial performance management and Monthly Costs Control pro-actively flagging any variance to the plan and drive the improvements needed to make Philips Lighting Internal Audit more (cost-) efficient and effective. Define FTE resource requirements in different regions and expertise as part of AOP process and quarterly HR reporting
- Annual Audit Planning & Manpower planning: Drive the yearly Annual Operating Plan process that includes the creation of our yearly audit-plan. Drive the process to as well as cascading from the annual plans to the quarterly plans. In addition schedule leaders and auditors to audits. These processes include intensive communications and stakeholder-management and direct involvement in Philips Lighting Internal Audit’s leadership Team.
- Departmental KPIs and audit infrastructure: GSO plays vital role in supporting Internal audit leadership team to manage departmental KPIs and drive corrective actions, maintains and improves audit methodology and facilitates deployment, facilitates effective departmental meetings and knowledge management (including on-off boarding)
- Lead the process and content preparation for Audit Risk Committees at BG, MG, Lighting and Supervisory board level IT: Maintain and improve our audit infrastructure
- IT support tools.

The team you will be joining:
The Signify Internal Audit team is a global team with the goal of providing risk assurance to our executive management and supervisory board across a number of key operational areas in the company. Lighting Internal Audit is a trusted Business Partner facilitating Businesses, Countries and Functions to improve business processes and to increase value creation and ensure successful execution of business strategies. We are a catalyst for benchmark performance by enabling the exchange of best practices across Signify and helping to create a platform for knowledge management. Internal Audit is primarily focused on carrying out a wide variety of audit reviews, such as strategic initiative reviews, business & process performance reviews and financial & compliance reviews.

You will be joining a diverse team made of team members representing approximately 15 different nationalities in department offices around the globe, such as Amsterdam, Bridgewater, Shanghai, Singapore, Panama, Mexico City and Delhi.

We are looking for:
We expect you to have strong communication and leadership qualities, an innovative mindset and a high drive. As Philips Lighting Internal Audit and the Global Support Office is an int