Coordinator, Sales Support

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents. Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

As a key member of the Sonder Sales team, you will support our sales teams in two significant ways: 1. Coordinate and manage the booking process for group, corporate and extended stay reservations. 2. Coordinate B2B (Business to Business) revenue opportunities and activities as needed for the Sales Team.

**AT SONDER YOU WILL**:

- **Assist **sales organization and sales managers with timely processing of revenue opportunities and associated deal activities across B2C and/or B2B reservations
- **Ensure **all standard sales processes are followed to accurately process revenue opportunities by segment, measure lead handle times, and track performance.
- **Lead Management** of B2B and B2C leads. The Coordinator will manage the process beginning to end, including lead management, guest communication, rate quoting, reservation needs, and guest follow-up. This includes but is not limited to:

- Lead Entry of all revenue opportunities into sales CRM
- Search availability and quote based on customer needs
- Placing inventory holds to guarantee guest reservations
- Handling reservation correspondence with account and guests and logging activities and communications in sales CRM
- Coordinating Rooming List and Group Hold management
- Assisting with sales account and associated guest communications
- **Book and Coordinate activities associated converted leads**
- Enter and complete bookings in central reservations systems
- Coordinate modifications associated to extended-stay reservations for B2C individual travelers associated with or without managed accounts, including through non-instant book channels, and/or individuals passed to Sales from the Customer Guest Support (CGS) or city teams.
- ** **in-house extended stay reservation extension requests with renewals and support(90+ days).
- **Collaborate** and partner with internal cross functional teams. This includes FinOps, Local city teams and Guest Services.
- **Be agile**. Have a keen sense to be able to multitask various tasks throughout their day. This includes
- Book groups that are social in nature (ie. Weddings, bachelor parties, family reunions/retreats, social group gatherings

**WHAT WE LOOK FOR**:

- Previous experience in customer facing experience in the hospitality, travel, or real estate industry.
- Understanding of the hotel industry's reservations landscape,
- Strong ability to see projects through from beginning to end; an organized multi-tasker who thrives on managing multiple projects at the same time.
- Super-communicator, both internally and externally, with strong interpersonal skills; Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
- Proven ability to improve and/or streamline processes in a growing, changing, complex environment.
- Skilled in both Microsoft and Google suites of products, Salesforce, and other sales enablement tools.
- Excited and passionate about Sonder, reaching Sales targets, and working cross-functionally to build a world class Sales organization
- Passionate, positive, and ability to flex and adapt with a growing organization
- Enjoys talking and building relationships with customers. Hospitality is part of your DNA.

We also have great benefits to make your life easier so you can focus on what you're best at:

- Competitive compensation
- Generous stock plan
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Annual free credits and discounts to stay in Sonders
- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues
- Workplace flexibility for remote positions #ABetterWaytoWork

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.