Key Account Manager

A degree - Relevant experience in account management in a fast-paced environment - Advanced proficiency in the local language and English - Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment - Relevant experience in using data analytics to solve problems such as customer, partner or business performance issues We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.This role can be based in any AMXL building in Spain or France The AMXL team is looking to hire an experienced, innovative, hands-on, and customer centric Third Party Logistic Account Manager to play a critical role in the development and leadership of the strategic direction of AMXL. The Key Account Manager is the leader for Delivery Service Providers (DSPs) within AMXL, responsible for all aspects of Last Mile operations, contracting with suppliers and agreeing service levels. The overriding goal is to maximize customer satisfaction and through this long term shareholder value. You will be a highly valued team member and handle the infrastructure and performance for ultra-fast delivery operations in each region. You should have a talent for negotiating terms with third-party contractors, great organizational skills, and a motivation for building new start-up businesses within the company. A genuine desire to exceed customers’ experiences while optimizing the overall cost-per-delivery model is also essential. Solid bias for action, strategic planning, quantitative analysis, and the ability to organize and deliver new initiatives across cross-functional operations, business, and contracting partners are prerequisites. The position is part of a high-visibility initiative in the company and will include communications with senior leaders in the company. Key job responsibilities - Management of customer, driver, media and other escalations - Collaboration with all relevant stakeholders (customer service, operations, public relations, public policy, legal, compliance and partners) to mitigate all kind of escalations (customer, driver, media) - Documentation of escalations, mitigation as well as definition of action plans including their monitoring and execution - Continuous improvement of all compliance mechanisms and internal processes - Short-term and long term capacity planning - Rollout of sustainability and Delivery Associate engagement initiatives. - Willing to travel domestically in ES & FR > 30% About the team Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better. We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business. - Master University degree (for example logistics, engineering, economic sciences) - Experience working within the transportation delivery industry and has expertise and a solid understanding of carrier operations are advantageous.