Student Affairs Assistant

**Student Affairs Assistant**

**Who we are**

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.

IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow.

**Summary of position**

This position will support the Student Affairs team in providing high-quality services to IES Abroad Barcelona students. This role is divided into two phases:
1. **Two months working on-site in the Student Affairs Office**, from January 2nd to approximately February 28th, supporting day-to-day operations related to housing, student life, and health and safety.

2. **Two months serving as the Emergency Phone Holder**, from approximately February 28 to April 30th, managing urgent student issues outside normal office hours.

This position reports to the Senior Director of Student Affairs and collaborates closely with all members of the Student Affairs Department.

**Status**:Full-time position

**Schedule**:36 hours per week

**Reports to**:Senior Director of Student Affairs

**Dates**:December 2025-April 2026

**Location**:Barcelona

**Gross Salary**: 27.300€

**Job responsibilities & duties**

**On site in the Student Affairs Office**:

- Help the Student Affairs team organizing housing data files such as medical reports, signed housing rules, key receipts
- Help to train and update all homestay families on IES Abroad policies, procedures, and US cultural issues. Also maintain and file all updated all homestay contracts.
- Help to the Student Affairs staff members to manage all student housing options during Spring semester.
- Assist Student Affairs Department with any apartment maintenance issues.
- Become proficient with protocols of Student Affairs, which include Health and Safety, housing regulations and role and duties of the BCCs. The Senior Director of Student Affairs will provide the training.
- Coordinate follow-up activities for those students who did not comply with IES Abroad Mobile Phone policies including judicial reviews
- Help all critical Health & Safety documentation in the Spring semester including Contact Tree, IES Abroad Staff Data, Student Medical Reports, Student Passport copies, Visa Copies, Housing Rules, Key Receipts
- Help the Student Affairs team organizing Health & Safety data files such as medical reports, passports, signed housing rules, key receipts.
- Act as a point of contact for students to report any safety or well-being concerns, and promptly escalate issues to the Student Affairs colleagues.
- Work on health and safety protocols for students, including emergency procedures, local healthcare resources, and housing safety measures.

**Emergency Phone Holder**:

- Manage urgent or critical student situations, providing immediate support and following established emergency protocols.
- Communicate promptly with senior staff regarding incidents and escalate cases when necessary.
- Document emergency calls and outcomes in accordance with program policies.
- Maintain availability during on-call periods and always ensure reliable phone access.
- **Team Duties**_
- Assist other members of the Student Affairs Department in general functions.
- Participate in arrival and orientation activities as designed by the Center Director and the Senior Director of Student Affairs, including helping the team at the airport and Resident Halls arrivals, doing presentations for the students, and accompanying students during the study journey.
- Participate in Academic team activities, such as accompanying students on field studies, as assigned by the Dean of Faculty and Head of HR. These require familiarization with general safety protocols.
- Participate in fieldtrips and excursions, which may extend over a weekend, as determined by the Center Director. This requires training by the Senior Director of Student Affairs regarding general safety protocols.

**Experience & Qualifications/Skills**
- Competent written and spoken knowledge of English, Span