Support O2c with Bulgarian

**Not your usual app**. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores.

We operate in more than 1500 cities across 25 countries.

We have a vision**:To give everyone easy access to anything in their cities.**

And this is where your **ride starts**

**YOUR MISSION**

We are looking for a world class and experienced customer service and billing professional to join the Order to Cash team within our Global Finance Operations Department in our HQ. As a Customer Service and Billing Assistant, you will have full responsibility for the complete billing cycle for designated portfolios of accounts.

**THE JOURNEY**
- Generate invoices and payments accurately in a timely manner.
- Process credit and debit adjustments, as necessary.
- Update and maintain billing records and master data when applicable.
- Ensure quality of accounting data by monitoring and implementing control checks.
- Collaborate closely and proactively with other departments & local teams; Resolve all billing and payment related inquiries within established SLAs.
- Maintain and update billing documentation thoroughly and accurately, in accordance with department guidelines.
- Establish effective back-up support processes (cross-training and knowledge transfer) to ensure seamless support for all portfolio matters; ensure adequate coverage when out of office.
- Assist with reconciliations & support month-end-closing.
- Assist in the identification of process improvements.
- Other duties as assigned.

**WHAT YOU WILL BRING TO THE RIDE**
- Minimum 2 years' experience in billings and/or Accounts Receivable
- Minimum 1 year experience in Customer Support
- Fluency in **Bulgarian** and **English**(written and spoken) is required.
- Eye for detail and accuracy are imperative
- Highly organized and able to multiple tasks in a fast-paced environment
- Ability to work effectively under pressure and deadlines
- Ability to develop in a multicultural environment; a true team player
- Excellent organizational skills
- Analytical and problem-solving skills.
- Display initiative, proactive and adaptable
- Hands-on experience with a world-class ERP system—SAP experience is a plus
- Advanced Excel proficiency, SQL knowledge desirable

Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there **Skills can be learned, and embracing diversity is invaluable.**

**We believe driven talent deserves**:

- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings)
- Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
- Discounted gym memberships to keep you energized.
- ️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year..
- Enhanced parental leave (*if applicable)
- Online therapy and wellbeing benefits

We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together.

At Glovo, we truly **value diversity** for the positive impact it brings to our teams, products, and culture. We're dedicated to providing** equal opportunities for talent** from all backgrounds.

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website