Lead Process Owner O2C

If you're here, it's because you're looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for a world class and experienced Process owner to join the Order to Cash team within our Global Finance Operations Department in our HQ. 

The Order to Cash (O2C) Process Owner is responsible for the end-to-end governance, performance, and continuous improvement of the Order to Cash process, from customer order receipt through invoicing, cash collection, and dispute resolution. 

This role ensures process efficiency, compliance, data accuracy, and an excellent customer experience while driving standardization and automation across systems and regions.

THE JOURNEY

• Own and manage the end-to-end Order to Cash process, including order management, credit management, billing, accounts receivable, collections, and dispute resolution.
• Define, maintain, and continuously improve global O2C process standards, policies, and controls.
• Act as the primary point of accountability for O2C process performance and compliance.
• Define and track key performance indicators (KPIs) such as DSO, order cycle time, billing accuracy, overdue receivables, and dispute resolution time.
• Drive continuous improvement initiatives to increase efficiency, reduce costs, and improve cash flow.
• Ensure compliance with internal controls, accounting standards, and regulatory requirements.
• Support internal and external audits related to the O2C process.
• Support customer-facing teams in resolving complex order, billing, or payment issues.
• Own O2C process design within ERP and related systems (e.g., SAP, Oracle, billing and collection tools) to ensure system changes align with standardized processes.
• Lead or support digital transformation initiatives, including automation, workflow optimization, and reporting enhancements.
• Develop and maintain process documentation, SOPs, and training materials.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field (Master's degree preferred).
• 5+ years of experience in Order to Cash, Finance Operations, or Process Management roles.
• Proven experience as a process owner, process lead, or continuous improvement leader in a complex, global environment.
• Strong understanding of end-to-end O2C processes and financial controls.
• Hands-on experience with ERP systems (e.g., SAP, Business Central) and reporting tools.
• Experience with process improvement methodologies (Lean, Six Sigma, or similar) is a plus.

KEY SKILLS & COMPETENCES

• Excellent English communication skills. Other languages are a plus.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Ability to influence without direct authority.
• Structured, process-oriented mindset.
• Customer-focused and results-driven.
• Change management and transformation capability.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website