Coordinator, Customer Support Service

hace 2 semanas

RivasVaciamadrid, España Bruker A tiempo completo

Overview:
As the world's leading manufacturer of analytical measuring instruments, Bruker offers a wide range of high-tech solutions in research and development worldwide. For more than 60 years, we have focused on innovation in the field of analytical measurement technology. Today, more than 7,200 employees are working on this permanent challenge based in more than 70 locations on all continents.

We are currently looking for a **Customer Service Coordinator**, fluent in Spanish, Italian, and English.

Location can be in our Spanish office in Madrid or in our Italian office in Milano.

The Customer Service Coordinator is the interface to our internal and external customers and is responsible for ensuring that customer satisfaction is the focus, from the pre-qualification of the initial enquiry to the order entry and follow-up.
- You will be responsible for receiving and answering customer enquiries by telephone, following up, and pre-qualifying all incoming enquiries
- You will support the quotation and order teams to ensure smooth and transparent communication
- You will support the sales and service team
- You will ensure the pre-qualification and sorting of customer complaints

**Responsibilities**:
The main duties of the Customer Service Coordinator include:

- Monitor and pre-qualify all incoming inquiries
- Open Salesforce cases/opportunities and set to appropriate person/department
- Monitor tender websites and portals
- Support Sales teams with tender submissions including collation of commercial documents
- Support the team with end-to-end communication
- Support customer demos and training courses
- Work closely with master data teams to ensure accurate data
- Work closely with Quoting Team and Order Entry Specialist Team
- Every other task to improve effectiveness apply
- Back up support for same functions noted within the job description for other regions
- Maintain an excellent working knowledge of Bruker products

Other duties may be defined which are broadly in line with the duties and objectives above.

Qualifications:

- You have a high school diploma or equivalent
- You have an interest in science and innovation
- You have a perfect command of oral and written communication in Spanish, Italian, and English
- You know how to adapt your communication to all types of interfaces
- You are familiar with the office package (Word, Excel, Outlook)
- You are self-disciplined and able to prioritise in a fast-paced business environment
- You enjoy working independently as well as in a team and you are well organised
- You are flexible, friendly, and open-minded (working hours may vary)
- You are a problem solver
- You have the ability to resolve conflicts and customer dissatisfaction in a diplomatic and professional manner

Sounds interesting? Go ahead and send us your

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