Cluster Manager

hace 2 días

Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a new Cluster Manager for our team, to supervise and analyze the efficiency of business with a constant focus on improvement of existing processes. You will be managing different markets and will be in charge of coordination of the daily activities of all the stakeholders.

**Responsibilities**
- Performance Management: Analysis and presentation for the performance and forecast figures to all stakeholders.
- Designing, implementing and coordinating the sales strategy
- Designing, implementing and coordinating hiring and expansion strategies
- Engaging and managing different stakeholders
- Working with HOB to lead the Operational efficiency of the business by exploring ways to improve the processes
- Monitoring the performance and development of the operational teams
- Providing guidance to all team managers and ensure the achievement of targets and KPIs (121, coaching)

**Requirements**:

- Minimum 12 months experience as Team Manager or similar role
- Consistent QoQ winning attitude, strong people orientation and structured strategy
- University degree or equivalent experience
- Excellent level of English
- Strong presentation, analytical and problem solving skills
- Executing complex operations and solving problems persistently and at lightning speed
- Strong written and verbal communication skills, proficient in business writing
- Ability to work with multiple projects simultaneously in a complex environment
- All previous management experience will be taken into consideration.

**Benefits**:

- Full time position (39h per week, Monday to Friday)
- This is a Hybrid working model in Barcelona.
- Competitive Salary
- Permanent contract
- Relocation Package:

- Flight ticket
- Accommodation in a nice individual studio
- Support with a private Health Insurance
- 3 weeks of intense introduction training on Google Ads and specific sales training.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development

**Job Types**: Full-time, Permanent

Work Location: In person

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