Senior Program Manager, Amazon Logistics, Standards

Bachelor's degree in an Engineering discipline
- Experience in a similar process development role, ideally in industrial, logistics or production/manufacturing environment
- Experience in building and innovating processes and/or processing equipment in a relevant field
- Proven Project Management experience

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

The European Amazon Logistics team is seeking an accomplished, analytical, hands-on and customer obsessed Sr. Program Manager to join the Amazon Logistics Engineering team. You will be responsible for supporting WW standardization efforts, whilst also supporting Process Engineers and Project Engineers with the necessary analytical insights to optimize operational processes on an ongoing basis. You will own 3 core functions: (1) Own the program management of EU Capacity Planning products and help plan and deliver these products in collaboration with the Process and Project engineers, (2) Own analytics, drive insights & optimization for all planning cycles (3 Year Plan, Operational Plans (OP1/OP2), R&Os and Peak/Prime Day Plans), and (3) Standardize, automate, centralize and scale the management of our reporting capabilities (SharePoint, Amazon Workdocs and other sharing tools) with the creation and maintenance of a central Engineering database. The role is inherently cross-functional. You will have an opportunity to work with a group of talented program/project managers, process/project engineers, and business leaders to design the Amazon Logistics network of the future.

To be successful in this role, you should be able to work in a dynamic environment, think big and be comfortable navigating complexity and ambiguity. This position requires deep customer focus, strong self-motivation and exceptional project management skills. You will need to be detail-oriented and comfortable supporting large, complex cross-functional Engineering projects. You should have strong business and communication skills, be comfortable in analyzing data to provide data-driven recommendations, and be able to partner with stakeholders to define key business requirements. Lastly, you will be expected to have a detailed understanding of our business and operations while never losing sight of the broader problems that we are trying to solve.
- Support team members with data collection and analytical insights as part of network-wide process improvement projects,
- Build and maintain a database of engineering/physical attributes as defined with process/project engineers working backward from project/program needs, in order to determine how best to design the data management setup,
- Drive standardization in building layout storage and format,
- Support reporting cycles for Process Engineering/Capacity as well as Prime and Peak tracking partnership with Peak Captains and Ops leaders.
- Capacity program management and analytics (e.g. define best station design configuration to align with customer demand profile),
- Central management of our SharePoints, Workdocs and other sharing tools,
- Own analytics, drive insights & optimization supporting PE/Capacity requests,
- Build, maintain and automate recurring metrics and reports using SQL, Excel and/or other scripting languages. Build insightful visualizations using Tableau (or QuickSight, etc.) to monitor the impact of implemented solutions,
- Contribute in process design workshops and problem solving sessions.

The role can be based anywhere in the EU and will require travel.

Key job responsibilities
- Drives programs with high complexity and ambiguity
- Provides actionable insights from strong analysis of large amounts of data
- Runs programs that need a good mix of process understanding /technical background, program management skills and data analytics skills.
- Authors reports to document project status and changes
- Tracks metrics to identify areas of improvement
- Communicates project outputs to senior leaders
- Creates strategy for long term roadmap

A day in the life

Your day could include engagement with all levels of the organization and multiple stakeholder groups to drive short, mid and long term decisions that have impact on a large scale across the AMZL network. You would also be working with partners from Operations Leaders, Long Term Planning, Peak Captains, Delivery Station Design and run station/network level capacity related analysis to build AMZL Delivery Stations of the future. You will put in place mechanisms to track project success, measure KPIs and build reports to provide visibility to senior leaders across the