Senior Programme Manager, Amazon Logistics, Tech

Relevant experience in programme or project management.
- Experience using data and metrics to determine and drive improvements.
- Experience owning programme strategy, end to end delivery, and communicating results to senior leadership.

Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

The Amazon Logistics (AMZL) Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon’s operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.

Key job responsibilities
- Establish target conditions for pain points within the delivery network and assess the financial impact of these pain points, as part of an ongoing effort to improve the system's accuracy and effectiveness.
- Act as the primary gatekeeper for change management processes in the assigned areas, ensuring that all changes are in line with the overall vision and strategy for the machine learning system.
- Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system.
- Prioritize software enhancements and feature requests submitted by the sites and serve as the interface with delivery stations to drive adoption of changes.
- Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes, with a specific focus on enhancing the capabilities of the machine learning system.
- Provide metrics inputs that support compliance with standard work and drive improvements in cost and quality, ensuring that the system meets or exceeds industry standards.
- Collaborate with counterparts in other functional areas (Safety, Quality, Learning) as well as the Delivery Service Provider team and Delivery Station (DS) teams to drive standardization and support network growth and scale.
- Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact.

A day in the life
As Senior Programme Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Programme Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

Madrid, ESP | Madrid, M, ESP
- Master's degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent.
- Experience working with Software Development Engineers to develop technical solutions to operational problems.
- Experience using SQL.