Process Optimization Lead

Eurovision Services is seeking a highly motivated **Process Optimization**Lead**to become part of our Operations Team in Madrid, Spain.

**ABOUT THE ROLE**

The Operations department serves as the central point of contact for all customers receiving operational services. This division is responsible for delivering high-quality broadcasting services, implementing reliable solutions to provide outstanding value in the transmission of top-tier sportive events around the globe.

As a Process Optimization Lead, you will be responsible for optimising end-to-end operational processes and workflows across our Operations teams (Booking, Service Management, Event Delivery, NOC, etc.) and their interfaces with Commercial, Finance, and Technology. Reporting to the COO and to the Head of Corporate Transformation, the mission of this role is to identify efficiency gains, reduce operational complexity, and build a scalable operational backbone by defining standardised processes and identifying digitalisation and automation opportunities.

**MAIN RESPONSIBILITIES**
- **End-to-end workflow analysis**: Map current processes across operations initially - and later company-wide - identify bottlenecks, redundancy, handover gaps, and structural inefficiencies by conducting lean-reviews.
- **Process**optimisation** & redesign**: Develop improved workflows that support higher productivity, more consistent customer experience, and scalable operations.
- **Standardisation** & documentation**: Define clear operating procedures, roles & responsibilities, SLAs, and documentation standards to harmonize ways of working across teams.
- **Automation identification**: Assess digitalisation and automation opportunities, including RPA, workflow orchestration, system enhancements, and data-driven triggers.
- **Value chain validation**: Evaluate the functional links between Booking, Service Delivery, NOC, Engineering, and other departments to strengthen interfaces and reduce friction.
- **Operational data analysis**: Establish process KPIs, workload baselines, productivity measures, and evidence-driven insights to support strategic operational decisions.
- **Cross-functional facilitation**: Run workshops and working sessions to validate findings, align teams, and support the change journey.
- **Business case contribution**: Support the COO and Corporate Transformation, or Project Managers in preparing decision documents for the SLT, including cost-benefit, risk assessment, and implementation plans.
- **Implementation support**: Ensure operational embedding of new workflows and monitor adoption, addressing challenges and supporting teams during transition.
- **Continuous improvement mindset**: Build a long-term improvement plan aligned with the company’s global roadmap, ensuring sustainability of the efficiencies achieved.

**YOUR KNOWLEDGE AND EXPERIENCE**
- Bachelor’s or Master’s degree in Industrial Engineering, Engineering, Operations Management, Business Administration, or a related applied technical field. Practical, hands-on profiles with strong analytical and structural capabilities will be prioritised over theoretical backgrounds.
- Certifications such as Lean, Six Sigma, BPM, or process design methodologies are considered.
- **5+ years of experience in workflow engineering, process optimisation, operational excellence, or business transformation positions**. Experience in the broadcasting, media, telecom, or technology services environments will be appreciated.
- Proven ability to **lead cross-functional**optimisation** initiatives with measurable efficiency gains, working with operational stakeholders at different levels, from team**leaders** to senior management.**
- **Experience in high-paced environments**undergoing transformation or capacity scaling is a plus.

**YOUR SKILLS**
- Expertise in **process mapping, workflow modelling, and operational diagnostics** (Lean tools, SIPOC, value stream mapping, etc.)
- Strong data interpretation skills**:understanding operational KPIs**, productivity metrics and capacity models.
- Familiarity with workflow and ticketing systems
- Understanding of **automation and system integration principles** (RPA, workflow triggers, API-based optimisation).
- **Knowledge of media/broadcasting operational chains** or willingness to rapidly learn domain specifics.
- Highly structured and analytical mindset; able to break down complexity into actionable components.
- **Pragmatic, hands-on approach;**comfortable working close to the operational teams.
- Strong facilitation skills with the ability to lead workshops and engage diverse stakeholder groups.
- Excellent communication skills, being capable of producing clear narratives, proposals, and decision papers.
- **Strong stakeholder management** with the ability to build trust across technical and operational areas.
- Resilient, calm under pressure, and able to navigate ambiguity.
- Result-oriented, with a strong sense of ownership and accountability.
- Avai