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Fixed Network Optimization Support
hace 2 semanas
Manage Fixed **Service Optimization actions**.
Manage and monitor optimization **providers**, defining SLA objectives
Define **continuous improvement** processes and network KPIs, based on detailed knowledge of the network and its parameters.
Evolve the analytics and automation of the service KPIs of the Fixed network
Lead network initiatives related to **user experience improvement**
**Actively collaborate **with the areas of Network, Data, Cockpit, O&M, ATC and Business
Develop **guidelines and evolve data models** for network optimization processes
Fixed quality of service **monitoring **based on passive/active probes, network KPIs, customer complaints.
Propose **service and functional improvements** based on the characteristics and availability of new technology (IP, Core, Wi-Fi access, band steer, )
Collaborate with Operations and Maintenance to correct and avoid network incidents.
Develop initiatives and strategies that allow the **most efficient use **of IP network resources, Transmission and Fixed Access.
**Lead optimization actions** to avoid impact on the quality of service in the event of anomalies of high traffic load.
**Interlocution with suppliers.**
**Lead initiatives to improve** customer experience, benchmarking and official reporting to the Ministry (based on active probes)
Establish and follow compliance with **Quality and SLA objectives**, and **continuous improvement processes** in collaboration with the Planning and Engineering teams.
Preparation of **reports** for the different committees of the company
1. **Regulated Training**:
a. Telecommunications Engineering or equivalent
2. **Minimum experience** required
a. 5 years of proven experience in a position of similar activity
b. Experience in fixed network projects
c. Experience in Project Management and Agile Methodology
3. **Other Knowledge**:
a. Network Operator Architecture: (BRAS, BNG, Peering, Cache )
b. Exploitation of databases. (Big Query, Datastudio, Power BI)
c. Management and communication protocols
d. Fixed Service monitoring and optimization tools.
e. Customer Service Processes and Tools
4. Languages:
a. Fluent English, spoken and written and Spanish.
5. **Location**:Madrid
