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Technical Account Manager

hace 3 semanas


Madrid, España Nielsen A tiempo completo

The Global Nielsen Media Client Service & Sales team provides modern and effective services that meet client needs quicker, while giving Nielsen more control over how we service our clients. We will create capacity to elevate the work we do with clients to focus on market impact and business growth. We are at the forefront of customer experience and become an agent of change as we embrace automation to navigate the complex needs of our industry and continue to be the industry leader

**Technical Account Manager - 99826**

Client Services and Sales - Spain Madrid, Community of Madrid

**Nielsen is a leading online research company specializing in high tech measurement solutions that provide clients with a comprehensive understanding of the online world.**

**The role of the Technical Account Manager consists in working directly with clients along with the Sales Team to ensure the diverse product offerings are delivered successfully.**

**Job responsibilities**

**Day to day management of a large and dynamic clients portfolio**
**Follow through consistently on issue resolution**
**Assisting the team in product/solution presentations to internal teams and clients**
**Collaboration with analysts to ensure deliverables are met**
**Training and support for the technical aspects of our product solution to clients**
**Helping clients correctly implement and test the Nielsen tracking pixels on their digital advertising campaigns and troubleshooting implementation issues as the Technical Expert**
**Respond appropriately to client requests in a timely manner even during stressful situations**
**Identifying best practices and assisting in the creation of support materials such as implementation guides and FAQ.**
**Being able to multitask in order to effectively support multiple business-critical projects and client engagements at once**
**Escalating issues and request support to ensure timely turnaround time to client**
**Ability to work across cross-functional teams as needed (Operations, Engineering, Clients, Client Services, Sales)**

**Basic Qualifications**

**BA/BS degree**
**Ability to speak and write in French and English fluently and idiomatically**
**Highly Digital Mindset**
**Aptitude for learning new systems and processes**
**Creative problem-solving skills and unyielding focus on client satisfaction**
**Understanding of Web/Internet Technologies**
**Ability to multitask and prioritize in order to effectively support multiple business-critical projects/client engagements at once**

**Preferred Qualifications**

**Previous experience in Account Management and/or Advertising Operations**
**Ad Server Experience (Campaign Manager, Sizmek, Adform...) is considered a plus**
**Proficiency in MS Excel**
**Ability to speak and write in Spanish**

**Report**
**Direct Report to Tagging Team Lead**
**ABOUT NIELSEN**

By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work

**Job Type**: Regular
**Primary Location**:Madrid,Community of Madrid
**Secondary Locations**:, , ,
**Travel**: No