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User Experience Research
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**User Experience Research & Design Manager**
**Job Overview**
**Essential functions**
- Designs and conducts user experience evaluations to influence the strategy and design of connected devices products and services.
- Evaluates market and consumer user experience research and results, and updates design architecture based on discovered trends and patterns.
- Uses design tools to create storyboards, samples, prototypes and templates for demonstrations and user testing.
- Works on problems of diverse scope and demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements.
- Advocates for end user experiences and needs in multiple facets of the organization, including strategy setting, product design, and service design.
- Conceptualizes and leads initiatives to improve end user experience of connected devices products and services.
**Qualifications**
- Expert knowledge of human centered design methods and tools, with extensive experience leading user research for digital and non-digital products and services.
- Experience working in a clinical trial setting, especially with study sites and participants, clinical trial management software (eSource, eCRF, EDC) and digital health technologies, will be a major advantage.
- Demonstrated ability to gather support for and lead cross-functional projects independently.
- Experience creating user-facing materials and internal documentation for software usability in a clinical trial setting, including personas, journey maps, research reports, and input to design specifications.
- Excellent customer management skills and demonstrated ability to understand customer needs, have difficult conversations with internal/external stakeholders and customers, negotiate solutions, and understand impacts of proposed solutions on the overall project.
- Graduate degree in computer or life sciences (or equivalent relevant experience) plus at least 3 years of prior relevant experience.
