Manager - Cloud Services Customer Success

hace 1 semana


En remoto, España Red Hat Software A tiempo completo

About the job:
The Red Hat Cloud Services Customer Success team is looking for a Manager to join our Europe, the Middle East, and Africa (EMEA) Cloud Services Success team. In this role, you will manage a team of cloud success architects and engagement managers who focus on adoption of Red Hat Hybrid Cloud technologies, focusing on Red Hat OpenShift Dedicated, Red Hat OpenShift Service on Amazon Web Services (AWS), and Microsoft Azure Red Hat OpenShift. As a Manager, you'll need to demonstrate leadership and build on your own experience to inspire, enable, and develop your team members. You will be expected to identify and prioritize engagement opportunities where the Cloud Services Success team can play a key role in improving the customer experience and accelerating the adoption of Red Hat's Hybrid Cloud technologies. Successful applicants must reside in a country where Red Hat is registered to do business.

What you will do:

- Provide direction, coaching, and mentoring to increase your team's capabilities, develop their competencies, and ensure that goals and expectations are met
- Actively engage in defining and building the Cloud Services Customer Success strategy
- Participate in regional and global continuous process improvement initiatives
- Identify and prioritize engagement opportunities where the Cloud Services Success team plays a key role in improving the customer experience and accelerating the adoption of Red Hat's Hybrid Cloud technologies
- Establish and maintain tight feedback loops across product, marketing, enablement, field sales, consulting, support, and site reliability engineering (SRE) teams
- Build and maintain relationships, establish trust with regional and cross functional stakeholders
- Manage the collection, aggregation, interpretation, and reporting of organizational performance metrics to be used by management and operational leaders to guide strategic business decisions
- Hire and maintain best cloud success architect talent
- Remove internal and external blockers for team
- Manage escalations to ensure delivery of positive customer experience

What you will bring:

- Ability to identify potential, develop people, and motivate and build a team
- Excellent problem-solving, communication, inspiring, and time management skills
- Capable of anticipating needs and providing clarity on expectations
- Solutions-oriented mindset, with ability to exercise a good professional judgment
- Ability to collaborate effectively with associates from diverse cultural backgrounds
- Advanced level business acumen
- Good written and verbal communication skills in English
- High-level technical understanding of Red Hat Cloud Services portfolio
- Experience in managing SRE or customer success engineer teams for a Software-as-a-Service (SaaS) solution#LI-REMOTE

About Red Hat:



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