Guest Experience Manager

As the largest flexible housing company globally, our mission is to provide access to housing anywhere, for everyone. We're passionate about creating solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about hospitality and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place

**About the project**

This isn't just a new property; it's the launch of a game-changing brand set to redefine urban living in Málaga/Torremolinos. As part of a new concept that blends the best of traditional hospitality with cutting-edge flexible living solutions, Hotel OCEANIKA will serve a diverse clientele of both short-stay guests and long-term residents. Your role is vital in bringing this innovative vision to life, ensuring a seamless and exceptional experience for every guest and member.

**About the role**

We are looking for a passionate and driven Guest Experience Manager to lead the way in creating unforgettable stays at Hotel OCEANIKA. In this role, you will be the face of the property for our guests and members, ensuring that every interaction reflects our commitment to hospitality, comfort, and innovation. You will oversee the daily operations of the Guest Experience team, inspire and develop your colleagues, and take ownership of delivering seamless, high-quality service that exceeds expectations.

This is a unique opportunity to be part of a pioneering brand launch in Málaga/Torremolinos, where you will play a key role in shaping how our guests experience flexible living. If you thrive in dynamic environments, love working with people, and are excited to set new standards for hospitality, this role is for you.

**Your Responsibilities**:
Member & Guest Relations
- Manage member relations, fostering a welcoming and professional environment.
- Oversee and perform check-in and check-out processes, ensuring seamless transitions for guests.
- Proactively address guest concerns, transforming them into positive experiences.

Operational Management
- Collaborate with the Hotel Manager to develop and implement strategies for the Guest Experience team.
- Lead by example, ensuring adherence to all Standard Operating Procedures (SOPs) and service standards.

Continuous Improvement
- Identify and implement continuous improvement initiatives within the Guest Experience department.
- Monitor and analyze guest satisfaction scores from platforms like TripAdvisor and Google Reviews and develop strategies for improvement.

Team Leadership
- Provide comprehensive training and development opportunities for team members.
- Foster knowledge of all property products and services within the team.

**Your Qualifications**:

- 2+ years of supervisory experience in hospitality or customer service (hotels/serviced apartments preferred).
- Proven record of exceeding guest expectations and achieving high satisfaction scores.
- Excellent communication and problem-solving skills.
- Fluency in English and Spanish; additional languages are a plus.
- Proficiency with tech-savvy tools like Google Suite, Google Drive, and PMS/helpdesk systems.
- Flexibility to work a rotating schedule, including weekends, public holidays, and various shifts.

**What we offer**:

- **Welcome Package**:Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.
- **Team Events**: Connect and have fun with your colleagues at our regular, lively company events.
- **Career Growth**: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
- **Mental Health**: Enjoy free access to the Calm App.
- **Employee Discount**: Unlock 25% off when staying at a Habyt Flex property and enjoy exclusive rates for our co-living homes.
- **Have an impact**: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market

If you're passionate about making every stay truly unforgettable and are excited to be part of a game-changing brand launch, we want to hear from you