Guest Experience Associate
hace 3 días
At Habyt, we’re reimagining the future of living. Founded in Berlin by a group of visionary entrepreneurs, we’re transforming housing into a flexible, fully digital, and stress-free experience. Our global team is a vibrant, diverse collective of perspectives and ideas, united by one mission : to make living better for everyone, everywhere. Here, your voice is valued, your uniqueness celebrated, and your contributions create a meaningful impact. Join us, and let's shape the future of living—together About the role Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place We are on a steep growth curve and are looking fora dynamic Guest Experience Associate to launch our newest property in Alcalá, Madrid. This isn't just any typical hotel - it's the debut of an exciting, undisclosed brand that's set to redefine urban living The ideal candidate will oversee operations, ensuring smooth running, high standards of guest satisfaction. You'll be instrumental in bringing this innovative concept to life, blending the best of traditional hospitality with cutting-edge flexible living solutions. If interested, please send us your most updated CV in English. Your Responsibilities Manage member relations, fostering a welcoming and professional environment. Oversee and perform check-in and check-out processes, ensuring seamless transitions for guests. Manage reservation emails, bookings, optimizing room allocation to maximize occupancy and revenue. Collaborate with the Leadership team to develop and implement strategies for the Guest Experience team. Lead by example, ensuring adherence to all SOPs and service standards within the team. Identify and implement continuous improvement initiatives within the Guest Experience department. Proactively address guest concerns, transforming them into positive guest experiences. Monitor and analyze guest satisfaction scores, including platforms like TripAdvisor and Google Reviews, and develop strategies for improvement. Your Qualifications 1+ year experience in hospitality / customer service (hotels / serviced apartments preferred). Proven record of exceeding guest expectations & achieving high satisfaction scores. Excellent communication & problem-solving skills. Tech-savvy (MS Office, Google Drive, PMS / helpdesk systems). Flexibility to work a rotating schedule, including weekends, public holidays, and various shifts. What we offer Welcome Package : Start your journey with us fully equipped—Habyt swag and all the tech you need from day one. Team Events : Connect and have fun with your colleagues at our regular, lively company events. Mental Health : Enjoy free access to the Calm App. Employee Discount : Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes. Have an impact : Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market LI-ST1 Guest Experience • Madrid, Community of Madrid, ES #J-18808-Ljbffr
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Guest Experience Associate
hace 2 semanas
Madrid, España Habyt A tiempo completoAt Habyt, we’re reimagining the future of living. Founded in Berlin by a group of visionary entrepreneurs, we’re transforming housing into a flexible, fully digital, and stress-free experience.Our global team is a vibrant, diverse collective of perspectives and ideas, united by one mission : to make living better for everyone, everywhere. Here, your...
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Guest Experience Expert
hace 7 días
Madrid, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25167114 **Job Category**Rooms & Guest Services Operations **Location**Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...
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Guest Experience Associate
hace 4 días
Madrid, España Habyt A tiempo completo**About the role** Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about...
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Guest Experience Manager
hace 6 días
Madrid, España Hyatt Centric Gran Via Madrid A tiempo completoResumen Seguimos creciendo y buscamos incorporar al área de Guest, a un/a Guest Experience Manager. Tu misión será realizar el registro de los huéspedes en el hotel de acuerdo a los estándares de la marca y la cadena, ofreciendo una experiência completamente Centric, ocupándose de cumplir todas las políticas establecidas en recepción y manteniendo...
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Guest Experience Manager
hace 6 días
Madrid, España Hyatt Centric Gran Via Madrid A tiempo completoSummary Seguimos creciendo y buscamos incorporar al área de Guest, a un/a Guest Experience Manager. Tu misión será realizar el registro de los huéspedes en el hotel de acuerdo a los estándares de la marca y la cadena, ofreciendo una experiência completamente Centric, ocupándose de cumplir todas las políticas establecidas en recepción y manteniendo...
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Guest Experience Agent
hace 4 días
Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Luxury Guest Experience Concierge
hace 3 días
Madrid, España Four Seasons Hotels and Resorts A tiempo completoA luxury hotel in Madrid is seeking a Guest Experience Agent to provide exceptional service and respond to guest requests. Candidates should have experience in luxury hospitality, be fluent in English and Spanish, and possess excellent interpersonal skills. The position requires a proactive approach to addressing guest needs, handling complaints, and...
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Guest Experience Agent
hace 4 días
Madrid, Madrid, España Four Seasons A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Luxury Guest Experience Specialist
hace 4 días
Madrid, España Four Seasons Hotels and Resorts A tiempo completoA luxury hotel chain in Madrid seeks a Guest Experience Agent to ensure exceptional service for guests. This full-time role involves responding to guest needs, handling complaints, and assisting with various operational tasks to create memorable experiences. Candidates must have luxury hospitality experience, fluent English and Spanish, and outstanding...
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Luxury Guest Experience Ambassador
hace 4 días
Madrid, España Four Seasons A tiempo completoA luxury hotel in Madrid is seeking a Guest Experience Agent dedicated to providing exceptional service to guests. Responsibilities include addressing guest needs, escorting them to rooms, and ensuring satisfaction through prompt resolution of issues. Ideal candidates will have a background in luxury hospitality, fluency in English and Spanish, and...
