Manager, Customer Success Midmarket, Mfg Emea
hace 2 semanas
Job Requisition ID # - 24WD81755 Position Overview The People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers The People Manager will manage the activities of the team including mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment. Responsibilities - Manage and develop team - Responsible for selection, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projects - Ensure proper performance management and rewards/recognition guidelines are followed within own team - Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track on-boarding and adoption - Regularly report on team and individual results - Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in On boarding and Use - Set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities - Encourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations Minimum Qualifications - Customer Empathy & customer mindset - Coaching and listening skills - Ability to prioritize, assign and delegate tasks - Change management - Collaboration and coordination across multiple stakeholders - Demonstrated ability to lead, discover, and uncover the customer's business challenges - Fluent languages spoken and written: English Preferred Qualifications - People Management Experience - 4+ years Customer Success/Account Management experience - SDFC proficiency Learn More About Autodesk Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us Salary transparency Diversity & Belonging We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk?
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Manager, Customer Success Midmarket, Mfg Emea
hace 2 semanas
Barcelona, España Autodesk A tiempo completo**Job Requisition ID #** 22WD56360 **Position Overview**The People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through...
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barcelona, España SEMrush A tiempo completoCustomer Success Manager, MidMarket, Italian Speaker (Strategic Customer Success Team) Customer Success location_on Barcelona Hi there! We are Semrush, a global Tech company developing our own product – a platform for digital marketers. Are you ready to be a part of it? This is your chance! We’re hiring for Customer Success Manager, MidMarket, Italian...
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Customer Success Manager, MidMarket, Italian Speaker
hace 20 horas
Barcelona, España Semrush A tiempo completoCustomer Success Manager, MidMarket, Italian Speaker (Strategic Customer Success Team) – Semrush Semrush is a global tech company that develops a platform for digital marketers. Join our Strategic Customer Success Team. Key Responsibilities Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline,...
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Manager Customer Success
hace 1 semana
barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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Manager Customer Success
hace 2 semanas
Barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at NutanixJob SummaryNutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe.This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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Midmarket Digital Sales Manager for France
hace 2 semanas
Barcelona, España SAP A tiempo completo**What we offer** **What are you looking for?**: - To join a market leader in business digital transformation - To join a company offering strong career paths and a focus on people development - To boost a career in people management - An opportunity to shape future leaders and innovators - An opportunity to contribute valuably to a diverse talent...
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Customer Success Manager
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Barcelona, España Siemens A tiempo completoAbout us **Customer Success Manager - Digital / SaaS (EMEA)** **Siemens Digital Industries Software - Where today meets tomorrow.** **Let's make the difference together!** Meet the team - Video Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely, collaborating with partners and customers, we care about the...
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Senior Manager Customer Success
hace 2 días
Barcelona, España Preply A tiempo completo**At Preply, we are unlocking human potential through learning.**: We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...
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Manager, Aec
hace 10 horas
Barcelona, España Autodesk A tiempo completoJob Requisition ID # - 24WD75967 Position overview You will be the manager of our EMEA AEC Customer Success Advisor Strategic Territory team. You will focus on managing a team responsible for the "Onboard" and "Use" lifecycle stages of our Strategic & Top Account customers as they deploy Autodesk solutions. Your team will engage directly with customers...
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Barcelona, Barcelona, España Semrush A tiempo completoHi thereWe are Semrush, a global Tech company developing our own product – a platform for digital marketers.Are you ready to be a part of it? This is your chance We're hiring for Customer Success Manager, MidMarket, Italian Speaker (Strategic Customer Success Team).Tasks in the roleKey Responsibilities:Renewals & Retention: Drive high customer retention...
