Manager, Customer Success Midmarket Portfolio, Emea
hace 3 días
Job Requisition ID # - 23WD71766 Position Overview The People Manager, Customer Success Midmarket Portfolio is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions, with an heightened focus on our Premium customers. The team will engage directly with customers proactively through customer nurturing & planning interactions, building and delivering CSPs and QBRs to Premium customers, data-driven triggered actions and reacting to inbound customer-initiated triggers. The People Manager will manage the activities of the team including mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment. **Responsibilities**: - Manage and develop team - Responsible for hiring, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projects - Ensure proper performance management and rewards/recognition guidelines are followed within own team - Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track on-boarding and adoption - Regularly report on team and individual results - Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in Onboarding and Use - Set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities - Encourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations Minimum Qualifications - Fluency in English - 4+ years Customer Success/Account Management experience - Change management experience in SaaS industry - Coaching and listening skills - Ability to prioritize, assign and delegate tasks - Customer Empathy & Customer first mindset - Collaboration and coordination across multiple stakeholders - Demonstrated ability to lead, discover, and uncover the customer's business challenges Preferred qualifications - People Management Experience - SDFC proficiency LI-AS1 Learn More About Autodesk Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us Salary transparency Diversity & Belonging We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk?
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Manager, Customer Success Midmarket, Mfg Emea
hace 5 días
Barcelona, España Autodesk A tiempo completoJob Requisition ID # - 24WD81755 Position Overview The People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer...
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Customer Success
hace 2 semanas
Barcelona, España Customer Success Unit A tiempo completoPosition overview As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business. The position is based in Pamplona or Barcelona...
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Manager Customer Success
hace 1 semana
barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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Director of Customer Success, Emea
hace 2 semanas
Barcelona, España Nutanix A tiempo completo**About the team** Nutanix EMEA Inside Sales team is responsible for accelerating revenue growth. This team is exposed to supporting functions like sales, marketing, channel and support within the organization as well as Nutanix customers, partners, distributors and alliances. This team of 100+ individuals is spread over the different hubs in EMEA, and...
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Midmarket Rise Epresales Expert for Emea North
hace 2 semanas
Barcelona, España SAP A tiempo completo**What we offer** **THE ORGANIZATION** The Mid-Market segment represents SAP’s fastest growth opportunity, particularly in Cloud. To accelerate market share in Mid-Market, it is of strategic importance for SAP to lead the adoption of SAP innovation portfolio and advise, in concert with our partners, European SMEs to run at their best with SAP...
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Customer Success Manager, MidMarket, Italian Speaker
hace 12 horas
Barcelona, España Semrush A tiempo completoCustomer Success Manager, MidMarket, Italian Speaker (Strategic Customer Success Team) – SemrushConsulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.Semrush is a global tech company that develops a platform for digital marketers. Join our Strategic Customer...
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Manager, Customer Success
hace 2 semanas
Barcelona, España Nutanix A tiempo completo**Job Summary** Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. **About the team** Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will...
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Customer Success Manager
hace 1 día
Barcelona, España Kahoot! A tiempo completoCustomer Success Manager – Education Are you a passionate advocate for education and technology? Are you ready to take on an exciting role as a Customer Success Manager focused on creating impact for our customers in the education sector? Do you have fluent language skills in Spanish or French? The Customer Success Manager (CSM) will engage with customers...
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Customer Success Manager
hace 3 días
Barcelona, España Kahoot A tiempo completoAre you a passionate advocate for education and technology? Are you ready to take on a exciting role as a Customer Success Manager focused working to create impact for our customers in the education sector? Do you have fluent language skills in Spanish or French? Then join Kahoot in shaping the future of learning This position can be located in Barcelona,...
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Customer Success
hace 1 semana
Barcelona, España Revelyst A tiempo completoThe objective of this position is to maximize the profitability of our assigned Multibrand dealers/distributors across EMEA , to make the business relationship with them easier and to develop a professional bond with those dealers that will allow us to create a partnership in the long term. ¿Es este su próximo empleo? Descúbralo leyendo la descripción...
