(Dutch) Customer Care
hace 2 semanas
**We are bsport. The place to be**
bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
Since we launched in 2019, we have already achieved the following:
- We’ve built a community of over 3 million users
- Finalised a Series A Fundraising of $4+ million in December 2022
- Grown our team to more than 160 employees
We’re continuing to grow our team to become the #1 tech partner for boutique studios in Europe and the rest of the world
Join us on this exciting journey
**What your future position looks like**:
As a Customer Care Specialist at bsport, your primary responsibility will be to provide outstanding customer support through various channels on all international markets, including:
- **Ticket Handling**: Respond promptly and professionally to customer inquiries and support tickets using our Intercom platform.
- **Issue Resolution**: Assist customers in resolving their inquiries, issues, or concerns effectively and efficiently.
- **Product Knowledge**: Develop a deep understanding of our products and services to provide accurate information and solutions to customers.
- **Documentation**: Keep detailed records of customer interactions, feedback, and recurring issues for analysis and improvement.
- **Collaboration**: Work closely with cross-functional teams to ensure customer issues are resolved and provide insights to enhance our products and services.
**You will be a good fit to join us if you**:
- Have proficiency in **Dutch as your primary language** and are **fluent** in English (other languages are a plus)
- Have strong written and verbal communication skills.
- Are customer-focused with a positive attitude.
- Have experience with Intercom or similar customer support platforms is a plus. Have the ability to multitask and prioritize effectively.
**We'd love to have you join us for many reasons, such as**:
A multicultural and international team
A stimulating SaaS environment within a supportive and a fast-growing company
Balance work and life with one remote day per week.
️ Say goodbye to homesickness by working abroad for up to 2 weeks per year
An office with snacks for those with a sweet tooth, as well as fresh fruits available all day long
️ Afterwork activities and drinks on our terrace to enjoy sunny Barcelona
**️** Health insurance fully covered by bsport
Negotiated gym plan
Take part in bsport team building and sport initiatives
Supported by bsport on Sick days
**About our Company Culture**:
At bsport, we collaborate with passionate individuals who value diverse ideas and backgrounds. We believe that diversity is our most valuable asset.
Our commitment is to foster a positive and inclusive culture. We achieve this through team-building initiatives, open communication, professional growth opportunities, and by celebrating diversity in all its forms.
We value and respect every individual who is eager to make a difference, empowering them to contribute their unique skills and perspectives. Join our dedicated team to help create a thriving and welcoming workplace.
**What our interview process looks like**:
- Discovery Call with our Talent Acquisition team
- Interview with a Team Member
- Business case
- Interview with the Head of CSM
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