Customer Care Onboarding
hace 5 días
OverviewCustomer Care Onboarding - Netherlands and Belgium Dutch & Flemish Speaker role at Qonto. Join to apply for the Customer Care Onboarding - Netherlands and Belgium Dutch & Flemish Speaker role at Qonto.Our mission is creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools with 24/7 attentive support to help businesses with finance.We are expanding into new European markets and will play a crucial role in establishing our presence in the Netherlands, ensuring seamless onboarding and exceptional support for our new customers. You will work closely with Francesca, Team Leader, and contribute to Qonto's growth in this strategic market.What You Will DoBe a Qonto Ambassador by delighting Dutch customers with sharp, quick technical support and guiding them through the account opening process, ensuring a smooth onboarding experience via email and phone.Act as the voice of the customers: capture feedback to improve our product and maintain the WOW effect our customers love.Set up internal processes to improve response to customer requests (update FAQs, dashboards, macros, provide feedback to Ops and Product teams, etc.).Take ownership by identifying anomalies, optimizing processes, and updating colleagues on progress.What You Can ExpectBe part of Qonto's expansion in a fast-paced, growth-oriented environment.Collaborate in a team that values cooperation, communication, and continuous improvement.Master customer service tools like Zendesk, Notion, and others.Hands-on culture with responsibility and decision-making.About Your Future ManagerFrancesca is the Team Leader for Qonto’s Dutch and Belgium team within Onboarding. She focuses on team management, localization of customer service, and creating a collaborative, growth-oriented environment.About YouExperience: up to one year in customer support or handling client challenges.Customer-centric with empathy and adaptable communication.Results-driven with strong multitasking and attention to detail.Strong written and verbal communication skills.Adaptable to a dynamic startup environment.Languages: Native or near-native Dutch & Flemish and fluent English.At Qonto we value diversity and encourage applicants of all backgrounds. We aim to foster a welcoming environment where everyone can thrive and be evaluated on skills and potential.PerksTailored career track and inclusive environment.Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.Competitive salary, meal vouchers, public transportation reimbursement, health insurance (country-dependent).Well-being programs, disability and parenthood policies with childcare benefits with partners, and monthly team events.Hiring ProcessInterviews with Talent Acquisition Manager and future managers.Remote or live exercises to demonstrate skills.For more information about our interview process, visit our careers site. On average, our process lasts 20 working days and offers are typically extended within 48 hours.To learn more about us: Qonto's Blog | Muy Pymes | Forbes.es | Europa PressData privacy: To know how your personal data will be processed during your application or to request its deletion, please click here.EligibilitySeniority level: Entry levelEmployment type: Full-timeJob function: Other #J-18808-Ljbffr
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