Customer Relations Manager

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

**Do you have passion about design, customer relations, and team leadership? Join the exciting adventure of the VELUX Group as a Customer Relations Manager and contribute to our mission to support our B2C customers and end-users in their home improvement projects.**

At VELUX, our mission is to transform our customers' homes by providing personalized advice to optimize their well-being through natural light and fresh air. As a preferred partner, we are involved from the initial planning stage through to final installation to ensure a real impact on every project.

As a Customer Relations Manager at VELUX, you will report to the Consumer Service Director. You will be part of a dynamic and expanding team within the South-West Europe Region, focusing on the Iberian market.

**Your challenges**
- Build and manage and committed team whose missions are:

- To inform and inspire our individual customers about the benefits of natural light and fresh air.
- Listen to customers' needs to recommend the best VELUX solutions, provide a tailor-made response and make their projects a reality.
- Deliver a best-in-class customer experience
- Ensure the deployment of services as defined/validated in a strategic and operational roadmap,
- Propose, inspire and initiate the sharing of good practices within the different regions of the group (Europe) and be a force of proposal on the evolutions of the service, tools, processes
- Analyze the results and work with your local/regional contacts to improve the business model of your business (operations/sales/marketing/CXU)
- Validate and develop operational processes, recruitment and training paths, advance in a logic of continuous improvement. Drive change management processes.
- Discover and investigate business development in a regional set up

**Your qualifications**

We expect:

- Good interpersonal skills, ability to inspire, motivate, and engage team members effectively.
- Deep understanding of the customer journey and digital lead acquisition strategies
- Proactive approach to drive positive change and consistently seeking innovative solutions.
- Active listening skills and a talent to foster team spirit
- Ability to thrive in fast-paced environments and demonstrate the capacity to manage multiple priorities efficiently.
- Your strong interest in home improvement and interior design will be assets

In addition, you should have:

- Bachelor's or Master's degree in a relevant field, demonstrating a commitment to continuous learning and professional development.
- Significant experience in customer relationship management with a focus on high-value consulting for consumers and/or experience in architecture/interior design:

- Experience in people management
- English language skills at C1 level, enabling effective communication in a global context.

If you are ready to take on this challenging and rewarding role, join us at VELUX, and let's embark on this exciting journey together

**Your opportunities**

You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference. We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.

**Application and contact**

**Equal Opportunity Employer**:
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.