Local Technical Support Engineer, Gas

Viking EMEA is a subsidiary of its parent company Minimax Viking GmbH and is active in the sales and distribution of firefighting products and systems in Europe, the Middle East, and North Africa. Viking EMEA employs approximately 200 people and has distribution centers in Luxembourg (headquarters), Germany, Sweden, UK, Italy, Spain, Romania, Serbia and Turkey. Several local offices in Poland, the Netherlands, and Dubai complete the network of our presence in the EMEA region.

We are looking to reinforce our team with an experienced Local Technical Support Engineer specialized in Gas product line.

Tasks

**The objectives of the role are**:

- Provide technical support for gas and detection products to Viking EMEA customers and staff in order to help local sales teams to reach local annual sales and margin targets
- Continuously work on improvement and optimizing Viking products, in close corporation with Product Managers

**The main responsibilities of this position are**:

- Provide technical support (including on-site support) to staff, customers and gas and detection products
- Prepare system bills of material from tender documents and specifications to assist local offices in quoting
- Work with local Sales Representatives to identify new and upcoming project opportunities
- Provide key advantages of our products compared to competitor products
- Provide technical submissions and technical documentation to customers
- Work with sales team to promote Viking to new potential customers
- Provide the best technical solutions for customers’ projects
- Organize and provide training and seminars both in-house and at customer locations
- Train and support other LTS and replace in case of need
- Network with specifiers to increase awareness and specification of Viking products
- Promote and co-ordinate Viking’s participation in local trade associations including assisting with their activities

**Requirements**:
**You are based in one of the following countries**: Spain, Italy, Luxembourg and you will work from our office in Madrid, Milan or Differdange. Home-office is negotiable for other locations.

The Technical Support Engineer will report to the Gas & Detection Account Manager for EMEA.

**Qualifications and experience**:

- You have solid expertise and hands-on experience with gas systems
- You have a background in technical sales or as a project leader within the fire protection or related business
- You have a technical/engineering background, understanding of contracting business and are able to work effectively with specifiers and contractors
- You have a good knowledge of fire protections rules, especially for gas systems with a focus on VdS/FM
- Experience in the design of systems would be desirable
- You are well presented, enthusiastic with the drive to succeed in a competitive but developing market
- You have proven technical skills and experiences
- You are a good communicator in English and local language (additional European languages are a plus)

You are a good communicator in English and the local language (additional European languages are a plus)

**Personal characteristics**:

- You should have a helicopter perspective, be able to prioritize and get things done
- You can communicate, interact and adapt to all levels of the organization through various channels and methods
- You are able to build strong relationships and networks through trust and integrity
- You are a self-starter, well organized, able to prioritize and you get things done
- You are a listener and able to influence, motivate and convince when needed
- The position requires traveling across Europe up to 30% of the time deliver

**Benefits**:
**Our offer**:
We provide you with an interesting and challenging position in an international environment, within a growing business unit. Viking offers a competitive package and a bonus/incentive plan.

**Contact information**:
If you are interested in this position, please send your Curriculum Vitae and cover letter in English via this website. For more information, please visit our website.