Service Desk Agent

hace 7 días

Barcelona, España NSC Global A tiempo completo

**Overview**

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage, and build quality through design, deployment, support, and management of their global IT communications. NSC Global is a US Cisco
Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in

NSC Global is currently looking for a **Service Desk Agent (French & English speaking) **to join our growing company.

**Essential Function**
- Creation of trouble tickets for customers
- Executing consistent tasks via workflow tooling to triage new issues
- Communications via telephone calls to/from Customers plus interactive chat sessions
- Engagement of Specialist teams as directed by workflow tooling/procedures
- Troubleshooting of technical problems related to customer systems
- Advanced troubleshooting of technical problems related to customer systems
- Act as a knowledge source for junior agents and eventually take over the training and mentoring of the junior agents
- Lead the junior agents in their initial time in the company to become efficient and professional part of the team.
- Identify, propose and document new technical solutions to the incoming problems within the knowledge database.
- Deputize for team lead as required

**Key Competencies**

Technical
- Technical skills specific to customer engagement
- Very good IT knowledge

Non-Technical
- Excellent communication skills (Verbal, Written, Technical & Interpersonal)
- Excellent telephone manner
- Good problem-solving skills
- Professionalism always
- Assertiveness
- Good timekeeping
- Ability to work well under pressure, set priorities and make well considered decisions
- Drive enthusiasm, initiative, commitment, and self-motivation
- Resourcefulness and flexibility
- A desire to learn new skills
- Ability to work well in a team
- Interface effectively with all levels of management both internally and externally

Management
- Deputize for team lead as required
- Mentor agents during their time with the company to become an efficient and professional part of the team.

**Qualifications**

Required Education and Experience
- 3+ years’ experience in a Customer facing role
- 2+ years’ experience in a Helpdesk Environment

Languages
- French (Native)
- English (High)

**Job Types**: Full-time, Permanent

Pay: From 21,000.00€ per year

Application Question(s):

- Are you legally eligible to work in Spain?

**Language**:

- French (required)
- English (preferred)

Ability to Commute:

- Barcelona, Barcelona provincia (required)

Ability to Relocate:

- Barcelona, Barcelona provincia: Relocate before starting work (preferred)

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