Global Service Desk Lead
hace 3 días
Our client is Agrolimen Group, a leading organization with nearly 5,000 employees worldwide. Their Strategic Agenda includes evolving their Operating Model, resulting in a strong Head Office created with the purpose that “they are stronger when together.” This Head Office provides shared services, promotes connectivity, fosters customer centricity, ensures business continuity, and develops talent.They operate through Centers of Excellence (COEs) for functional expertise, Service Centers for process harmonization and automation, and Connectivity HUBs to enable best-practice sharing across business units.The Global Service Desk Lead is a pivotal role responsible for Lead, standardize and professionalize the Global Service Desk operations across Agrolimen’s Group. Your mission is to transition from local support models to a high-performing Global Service, ensuring that our employees receive seamless, efficient, and user-centric support. Global Service Management: Lead the day-to-day operations of the Service Desk, overseeing incident, request, and problem management across all geographical regions (Europe & Africa).- Vendors Management: Act as the main point of contact for external IT vendors involved in the service, ensuring performance meets contractual obligations and driving continuous service improvement.- Establish and maintain global ITIL-based processes. Optimize the use of our ITSM tools (Jira Service Management) to ensure a single source of truth for reporting and performance.- Performance & Reporting: Provide the management team with strategic visibility into service trends and areas for optimization.- Team Leadership: Manage, mentor, and develop a dynamic internal support team, fostering a culture of accountability, customer-centricity, and high performance.- Identify opportunities to improve efficiency through automation and the practical application of AI tools to enhance self-service and agent productivity.Experience: Minimum of 5-7 years of experience leading IT Service Desk or Support teams, specifically in international/multinational environments.- Service Excellence: Deep knowledge of ITIL frameworks and proven experience managing complex SLAs and external providers.- Solid experience supporting corporate ecosystems including SAP, Microsoft 365, and Atlassian (Jira/Confluence).- Languages: Full professional proficiency in English and Spanish. Digital Innovation (Plus): Practical knowledge of how to apply Artificial Intelligence (AI) and automation to optimize Service Desk operations.Digital & Modern Ways of Working: Exposure to state-of-the-art digital treasury tools and technologies.- High-Performance Team: The chance to be part of a high-performing team providing treasury services across the European region.- Purpose & Sustainability: A company culture committed to social responsibility and sustainable development.- Flexible Ways of Working: Hybrid working model and flexible working hours.- Including meal vouchers, private health insurance, childcare, and other benefits.-
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Global Service Desk Lead
hace 2 días
Barcelona, España Talent Search People A tiempo completoOur client is Agrolimen Group, a leading organization with nearly 5,000 employees worldwide. Their Strategic Agenda includes evolving their Operating Model, resulting in a strong Head Office created with the purpose that "they are stronger when together." This Head Office provides shared services, promotes connectivity, fosters customer centricity, ensures...
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Global Service Desk Lead
hace 3 días
Barcelona, España Talent Search People A tiempo completoWhere will you work?Our client is Agrolimen Group, a leading organization with nearly 5,000 employees worldwide. They are driven by a clear ambition: to transform their culture and portfolio toward purpose-driven, holistic value creation.Their Strategic Agenda includes evolving their Operating Model, resulting in a strong Head Office created with the purpose...
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Global Service Desk Lead
hace 3 días
Barcelona, España Talent Search People A tiempo completoWhere will you work?Our client is Agrolimen Group, a leading organization with nearly 5,000 employees worldwide. They are driven by a clear ambition: to transform their culture and portfolio toward purpose-driven, holistic value creation.Their Strategic Agenda includes evolving their Operating Model, resulting in a strong Head Office created with the purpose...
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Global Service Desk Lead
hace 3 días
Barcelona, España Talent Search People A tiempo completoWhere will you work?Our client is Agrolimen Group, a leading organization with nearly 5,000 employees worldwide. They are driven by a clear ambition: to transform their culture and portfolio toward purpose-driven, holistic value creation. Their Strategic Agenda includes evolving their Operating Model, resulting in a strong Head Office created with the...
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Global Service Desk Lead
hace 1 día
Barcelona, España Talent Search People A tiempo completoWhere will you work?Our client is Agrolimen Group, a leading organization with nearly 5,000 employees worldwide. They are driven by a clear ambition: to transform their culture and portfolio toward purpose-driven, holistic value creation.Their Strategic Agenda includes evolving their Operating Model, resulting in a strong Head Office created with the purpose...
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Global Service Desk Lead
hace 7 horas
Barcelona, España Talent Search People A tiempo completoWhere will you work?¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura. Our client is Agrolimen Group, a leading organization with nearly 5,000 employees worldwide. They are driven by a clear ambition: to transform their culture and portfolio toward purpose-driven, holistic value...
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IT Service Desk Lead
hace 6 días
Barcelona, España Adevinta A tiempo completoWe’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month. We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities - whether...
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hace 18 horas
Barcelona, España NSC Global A tiempo completo**Overview** NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage, and build quality through design, deployment, support, and management of their...
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Service Desk Technician
hace 6 días
Barcelona, España Adevinta A tiempo completoWe’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month. We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities - whether...
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Service Desk Analyst
hace 6 días
barcelona, España Betway Global A tiempo completoOverview Join to apply for the Service Desk Analyst role at Betway Global Direct message the job poster from Betway Global What you’ll be doing As part of your role, your responsibilities will include: Providing first-line and 2nd line IT Support Responding to and resolving user issues via phone, email and chat Logging incidents and service requests in the...
