Technical Engineer Pre Sales
hace 1 día
we are looking for a Technical Engineer Pre Sales who is looking to grow and contribute their knowledge within a practical team You will be passionate about the product and you will be anxious to have an impact by supporting all aspects. This is an exciting opportunity to learn, grow and contribute in an experienced team and at the same time have the autonomy to contribute your creativity to solve the challenges of our products
Who you are
You are a talented and highly motivated professional with a passion for solving challenging problems. You have the ability to think outside the box and provide assistance and support services to all our internal stakeholders and external clients. Your mission is to provide the company with the best IT Support imaginable You bring high quality, high standards and a great pace on executionSkills:
- Teamwork: You'll work together with several teammates to achieve same goals and be able to manage relationships and mutual trust it's a must
- Strong verbal and written communication: You will be continuously communicating internally and externally your needs and the way to solve problems so you should be able to communicate effectively to the different stakeholders
- Positivism is the key: To keep up with our high paced environment, you need to be driven and really enjoy what you do. We do We achieve our targets and love celebrating it
- Love technology: As a B2B SaaS Software, be curious about new technologies and want to continuously solve technical challenges will help you solve problems more efficiently.
Your responsabilities
- Provide technical responses to customers
- Maintain the centricity on Customers
- Maintain internal support's KPI's Skills and experience
- Working with product engineers and Technical Solutions Engineers to test products and improve their behavior, as well as helping building proper documentation for those
**Requirements**:
- Excellent English and communication skills
- Demonstrate strong interpersonal and communication skills
- experience in Customer Support Service
- Experience in Analytical troubleshooting and problem solving skills
- Strong troubleshooting skills and experience in Amazon SQS
- Spoken and written Spanish
It would be great if you..
- 1 year of experience in a SaaS Support team our Customer Success
- Some experience working with Support tools like Zendesk or Jira
- Some basic programming concepts on Javascript
- Good understanding of software testing processes and techniques.
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