Client Relationship Manager- German Speaker

**Who we are:
**Global Shares is a leading provider of public and private global stock plan services. Our employee share ownership plan technology is award-winning, and our range of products and services make equity plan administration simple, secure, and globally compliant.
**What we value:
**People **-We care about our people. We treat our people with respect. We embrace diversity and inclusion. We build open and honest relationships, collaborating across boundaries to meet our clients’ needs.
**Bravery **-We dare to do things differently. We provide best service and technology through innovation, creativity and high performance. We challenge the norm, we challenge ourselves and we challenge complexity with simplicity.
**Global **-We are one global network. We are champions of employee ownership. We work together, incorporating clients and partners as an extension of our team. We foster a global and diverse community, where our people are united through ambition, commitment and shared goals. We are in this journey together.
**Integrity
- **We are committed to professional integrity We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture
**Service **-We are client focused. We strive to provide our best service, to drive great client experience through teamwork and high performance.
**Why we need you:
**We are looking for a talented Relationship Manager for our Strategic Accounts that is fluent in German.

**What you will do**:

- Develop and maintain strong relationships with multiple clients as assigned.
- Build depth in relationship by initiating contact and developing a relationship with decision makers.
- Manage the post-sales relationship for strategically significant accounts.
- Serve as the primary client contact and advocate for day to day and escalated issues and requests.
- Work closely with implementations, operations and service desk teams to ensure that client is being handled in optimal fashion.
- Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
- Ensure customer receives the up-most value from the Global Shares product.
Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
- Actively grow existing account base to identify new value creation opportunities.
- Keep up to date with industry information which could provide value to your clients or value internally.
- Build network of share plans advisors and experts in your region
**What you have**:

- Minimum 5 years of account management experience supportingglobal companies.
- Minimum 3 years demonstrable experience in Relationship Management
- Fluent German and English
- Strong technical orientation and ability to work with complex technical products.
- Proactive by nature. Go above and beyond to serve as a trusted adviser for your customers.
- Exceptional personal, listening, written and verbal communication skills are a must.
- Proven track record of successfully building and nurturing multi-level client relationships.
- Superior critical thinking, decision making and problem solving skills.
- Success orientated spirit with focus on customer delight.
- Project management experience with excellent organisational skills.
- Ability to tailor message formats and contents to the audience and get heard.
- Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
- Ability to understand customer requirements, identify, up-sell and cross-sell opportunities.
- Able to operate in a fast-paced environment.
**Nice to have**:

- Share Plans Experience
- Technical background
- 3+ years of experience working with Cloud-Based software
**What we offer**:

- Opportunity to be part of something special, Global Shares is growing fast, and we want you to be part of our journey
- Competitive salary
- Employee Assistance Programme
- Flexible working
- Active Social Club with events throughout the year
- Opportunity to travel and work in our global offices if desired
**What our Interview Process is like:
**Step 1- After you apply, a recruiter may reach out to you for an introductory call

Step 2- If your background is match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people

Step 3- If you continue through the process, you will interview virtually 1-2 times

We are committed to an inclusive and diverse Global Shares. Global Shares is an equal opportunity employer.