Servicedesk / Technical Agent Support - German

hace 2 semanas


Madrid, España Novasyte A tiempo completo

Join us on our exciting journey We are looking for a ServiceDesk / Technical Agent Support - German Speaker, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation. If you want to play a key role in a multicultural, dynamic and committed fun team this could be the role for you - At least with 2 years of call center experience. - German Speaker/ High English Level. - Helpdesk / Technical Support background is required. - Amenable in shifting schedules. - Understands his / her key performance indicators. - Understand the relationship of work quality and how it impacts efficiency. - Had a good stint in the from previous organizations - not a call center hopper. - Ability to work with other team members. - Someone who understands technical troubleshooting (eg: Active Directory, LAN, Sound Card, Routers, etc.). - Someone who has strong logic formulation or thought process. - Thinking out loud. We invite you to join IQVIA - Recognized by Great Place to Work as the second best company to work for in Spain (March 2019) - FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020) - Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO) - Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. - A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity. - IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries. IQVIA is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“ IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at



  • Madrid, España Novasyte A tiempo completo

    Join us on our exciting journey! We are looking for a ServiceDesk / Technical Customer Support - German Speaker, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns....


  • Madrid, España Planet A tiempo completo

    Employment Type: Employee Contract Type: Permanent Life At Planet Do you love putting smiles on faces? Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionize commerce and payments? Do you want to be working in a progressive organization with the ambition...


  • Madrid, España Novasyte A tiempo completo

    Join us on our exciting journey! We are looking for a Service Desk Agent - Italian speaker this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes...

  • Customer Support Agent

    hace 5 días


    Madrid, España Dice Partners A tiempo completo

    **Job Title: Customer Support Agent** **Location**: Madrid, Spain **Department**: Customer Support **Employment Type**: Full-time, On-site **Job Summary**: This is a full-time, on-site position that requires working in **8-hour rotating shifts (24/7 coverage)**, including evenings, weekends, and holidays on a rotation basis. **Key Responsibilities**: -...


  • Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    We are partnering with a leading Outsourcing/BPO consultancy to onboard a Customer Support Agent in Riga, Latvia . If you are a German speaker with a passion for customer service, this is the perfect opportunity for you!Location: Riga, LatviaWork Model: On-siteShifts: 10 AM - 6 PM, Monday to FridayWhat You'll Do: Customer Interaction – Handle incoming...


  • Madrid, España Planet A tiempo completo

    locations- Madrid Office - Spain- time type- Full time- posted on- Posted Today- job requisition id- JR07790 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are...


  • Madrid, España Novasyte A tiempo completo

    Join us on our exciting journey! We are looking for a Technical Support Analyst German speaker, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope...


  • Madrid, España HP SCDS A tiempo completo

    Join Us in Barcelona!Do you speakDutch fluentlyand also have a high level ofGerman or French ? Are you motivated, eager to learn, and ready to start a new adventure in Barcelona?AtHP SCDS , we’re looking for enthusiastic professionals to provide remote software support for our printer markets. No technical background? No problem!We’ll provide all the...


  • Madrid, España HP SCDS A tiempo completo

    Do you speak Dutch fluently and also have a high level of German or French? At HP SCDS , we’re looking for enthusiastic professionals to provide remote software support for our printer markets. We’ll provide all the training you need.ResponsibilitiesRemote technical support (calls and emails, remote diagnostics, troubleshooting).Assist clients in the...

  • Swiss German B2B Sales

    hace 1 semana


    madrid, España Msx International A tiempo completo

    A leading automotive support service provider in Madrid is seeking a Customer Service Agent who speaks Swiss German. This role focuses on optimizing lead conversion and supporting dealerships. The ideal candidate has experience in outbound sales, is fluent in Swiss German and English, and excels in customer service. The position offers a permanent contract...