Workforce Management Business Partner

hace 21 horas

Barcelona, España SpotOn TA A tiempo completo

As a WFM, you will ensure proper resource allocation and cost management across the designated accounts and more.

**Detailed Duties and Res**ponsibilities**
- Provide technical skills mentoring within the team.
- Collaborate with clients and internal stakeholders to ensure that the workforce management approach meets and exceeds expectations.
- Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts.
- Act as the primary point of contact for designated accounts.
- Streamline processes in collaboration with colleagues and other functional teams.
- Ensure proper resource allocation and cost management across the designated accounts.

**Targeted Qualifications**
- Fluency in **English **Language, **C1/C2** level.
- Fluency in **Spanish **Language, **C1/C2** level.
- Proven experience in transformation projects to analyze and optimize all processes.
- Strong stakeholder/ client management skills.
- Bachelor’s degree or equivalent in a relevant field.
- Knowledge of the country’s labour laws.
- Leadership skills to resolve complex problems and identify innovative solutions.
- Min 5 years of progressive experience in Workforce Management.
- Extensive experience with WFM processes and best practices.
- Knowledge of resource/ budget creations and execution.
- Experience in Business Process Outsourcing.
- Experience using WFM Systems “Like Verint”

**Interpersonal Skills**
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

**Offer & Benefits**
- Salary: Kindly share your salary expectations.
- **Office-Based** - Barcelona, Spain.
- Relocation assistance.
- Private health insurance “After Probation”
- Perks and Rewards.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.

**How To Apply**

If you are interested in the job and you meet the above criteria you need to:
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
- “I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”_

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