Customer Success Coach

hace 1 semana

Barcelona, España Shiji Group A tiempo completo

Company Description
**Shiji Group** provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

**Job Description**:
To support our ReviewPro team, we are currently looking for an innovative, vibrant, high-energy, proactive and detail oriented **Customer Success Coach**, with experience in online support, proactive account management and the occasional telephone support to to support our customers by ensuring that they are successfully using our solutions to improve Guest Satisfaction and drive additional revenue for their business.
- Excellent listening skills
- High level of organizational skills with the ability to work well under pressure and manage client expectations
- Innovative problem solving methods to help our customers grow their business
- An ability to identify great business opportunities and drive change

The curiosity to learn about our product, to educate our clients, but most importantly, to learn from them.
- Identify and suggest possible product enhancements based on usability and feedback received from customers
- Facilitate educational sessions for hoteliers on key product functionalities
- Provide expert assistance to hotels on how to benefit from our product, and provide expertise on Guest Intelligence practices
- Proactively reaching out to customers to better understand product engagement and collect product feedback
- Prepare internal product engagement reports
- Forge strong relationships with our customers and industry partners
- Work closely with the Sales Team to ensure that they are informed on progress being made with their customers
- Drive agreed outcomes for our customer

**Qualifications**:

- Strong Communication Skills
- ** Native/Fluent in English and Spanish** language
- Additional language is a plus
- Bachelor / Associate Degree
- Positive personality with a good learning attitude
- At least 2 years experience preferably within the Hospitality industry
- Detail oriented
- Ability to travel occasionally
- Ability to multi-task

Additional Information
- Challenging and creative technology environment with a great deal of freedom and responsibility.
- Flexible work schedule
- Free coffee, fresh fruit at the office
- Brand new office located in the center of Barcelona
- International team and fantastic work environment
- Team building activities and charity donation programs
- Wellness sessions
- All necessary equipment such as laptop, additional monitor and other accessories

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