Manager of Customer Success

About the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API‑first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super‑apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber. Now backed by leading VCs and world‑class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting‑edge APIs. Nuitée is at the forefront of a revolution—delivering AI‑powered, smarter, and more personalized travel experiences for a new era. About the Role We are looking for a Manager of Customer Success to lead and scale a high‑performing team of Customer Success Managers. This role combines hands‑on strategic account management with team leadership , ensuring we maximize conversion, adoption, and revenue across a portfolio of high‑potential customers. You will be accountable for driving measurable customer outcomes, removing operational obstacles, and partnering closely with Product, Engineering, and Supply to deliver solutions that help customers scale. At the same time, you’ll coach and mentor your team to develop their analytical, commercial, and relationship‑management skills—helping them succeed in managing complex, data‑driven, API‑first accounts. Our Ideal Candidate 8+ years of experience in Customer Success, Account Management, or Client Services, with at least 4+ years in a leadership or team management role. Experience working in API, SaaS, or travel technology businesses, ideally in environments where search traffic and conversion performance are central. Proven ability to build, coach, and scale high‑performing customer‑facing teams. Strong analytical mindset with the ability to interpret complex datasets and translate insights into actionable strategies. Track record of driving measurable improvements in adoption, conversion, and revenue. Excellent organizational and project management skills; able to juggle multiple priorities in a fast‑paced, global environment. Strong communication and stakeholder management skills, comfortable working cross‑functionally with technical and commercial teams. Proficiency with CRM systems and analytics tools. Entrepreneurial, customer‑centric, and motivated by the opportunity to build at scale. Key Responsibilities Act as an escalation point for complex customer and operational challenges. Foster a culture of proactive problem‑solving, collaboration, and customer advocacy. Own the performance and growth of a portfolio of high‑potential accounts, ensuring revenue expansion, adoption, and satisfaction. Guide the team in analyzing customer data, identifying growth opportunities, and implementing strategies to optimize search‑to‑conversion performance. Partner with revenue management and pricing to implement strategies that drive sustainable and profitable growth. Work closely with the Monitoring and Engineering teams to address risks such as feed over‑utilization, supply compatibility, or client quality issues. Collaborate with Account Management to identify upsell and cross‑sell opportunities. Provide structured feedback from customers to Product and Operations, ensuring customer needs are translated into product improvements and operational safeguards. Build and refine scalable frameworks for onboarding, adoption, health monitoring, and performance reviews. Own forecasting and reporting for account growth and customer success KPIs. Ensure operational best practices are adopted consistently across the team. Why Nuitee At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it. Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API‑first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale. World‑Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally. Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup. Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super‑apps, and non‑travel businesses to offer travel solutions for the first time. AI‑Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper‑personalized travel interactions. By joining Nuitée, you’ll be part of a team that’s building a category‑defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi‑trillion‑dollar industry, and grow with us—Nuitée is the place for you. #J-18808-Ljbffr