Technical Account Manager

hace 7 días

Madrid, España Refinery89 A tiempo completo

Refinery89 is seeking a dynamic and results-driven Technical Account Manager with 1+ years of experience within a TAM role to join our growing team. In this role, you will be responsible for ensure the optimal support (technical and performance wise) of our network of hundreds of publishers. You will work closely with the Business Developers to understand the Publishers's business needs, providing a first point of call for troubleshooting and resolutions.
This is an in-person role based in our Madrid offices. Applicants must already reside in Madrid and have full professional proficiency in English. Portuguese or German language skills are a strong plus.
**Key Responsibilities**:

- Troubleshoot and resolve issues from publishers, ensuring effective and timely problem-solving of ad-related concerns.
- Perform web console debugging to identify and fix errors impacting ad delivery and performance.
- Work alongside the Business Development team to troubleshoot integration, activation and placement monetization.
- Leverage expertise in Prebid and header bidding to implement and optimize programmatic ad setups.

**Qualifications**:

- Experience: 1-3 years of experience in technical account management within the digital publishing or digital advertising industry.
- Industry Knowledge: Strong understanding of digital publishing, online advertising, and programmatic revenue models. Deep experience with industry tools and platforms such as Google Ad Manager, header bidding solutions, and analytics platforms (on the Publisher side preferably).
- Strong Project Management skills.

Technical Skills (desirable)
- Knowledge of programming languages, mainly JavaScript, HTML, Wordpress, etc.
- Basic knowledge of project management software (e.g. JIRA)
- Proficiency in Microsoft Office software.

**Skills**:

- Excellent problem-solving skills and the ability to think strategically.
- Proficient in data analysis and and on-page troubleshooting.
- Self-motivated with a proactive approach to technical troubleshooting and account management.
- Ability to work independently as well as part of a collaborative team.
- Ability to use developer/ bespoke tools to identify issues on publisher sites.

**What You Can Expect from Us**:

- Immediate start.
- Competitive compensation and nice perks (24 holidays per year, your own new equipment, yearly team retreat, weekly friday afternoons).
- Work From Home policy.
- A great work place in the center of Madrid (Cuatro Caminos), in our newly refurbished 800m2 offices
- Be part of an experienced team of international professionals.
- Be part of a Dutch workplace and experience all the benefits of working for The Netherlands Such as: egalitarian work culture, everyday is Casual Friday with our casual dress code, be prepared for clear feedback, we take Dutch directness very seriously Also, we like to keep everything highly efficient in where everyone has the freedom to speak up

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