Norwegian Customer Service
hace 6 días
The most successful representatives have the communication and interpersonal skills necessary to provide support, answer questions and resolve issues in an efficient manner. By serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
**Objectives of this position**
Identify and address customer needs with the goal of achieving complete customer satisfaction
Provide expert answers to questions about products, pricing and availability, while presenting the value of our product portfolio to customers
Follow company communication guidelines and procedures under mínimal supervision
Recommend process improvements to enhance the efficiency of the company
Daily and weekly responsibilities
Develop an expert and dynamic knowledge of the company's products and services
Seek out information using available resources to satisfy customer enquiries
Build rapport with customers, treating them in an engaging, friendly and professional manner, to deliver exceptional customer experiences and foster lasting relationships.
Respond promptly, professionally and accurately to all customer enquiries regarding quotations, orders, status requests, complaints, product returns and warranties.
**Skills and Qualifications**
Fluent in Norwegian C1
Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems and alleviate conflict or escalate tactically
Ability to multi-task, manage time and set priorities
Ability to work individually and as part of a team
Position type: Freelance, work from home.
Residence in Barcelona is not required.
Monday to Friday 8:00 to 16:00 (Spanish Time).
Job type: Full time/ half time
**Salary**: 13€ per hour
Jobbtype: Heltid, Engasjement
Lønn: 13,00€ per time
Idioma:
- Norwegian (Obligatorio)
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