Claims Team Leader

hace 2 días

Barcelona, España Cover Genius A tiempo completo

**The Company**

Our team and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 10 countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are Bold, Authentic, Purposeful and Inspired

Our People are not Perfect, Traditional, Complacent or Cautious

**About the role**

The Claims Team Leader is responsible for overseeing our travel claims ensuring claims are handled efficiently, while always providing a world-class customer experience. At Cover Genius, you are the expert on retail claims.

**Main duties & Responsibilities**:

- Own the end to end resolution, of all claims with your vertical ensuring the best experience possible for our Customers
- Day to day key escalation point for the claims team, partners, and customers
- Identification and implementation of new processes and improvements.
- Provides input and assist leadership in planning and evaluating strategies, gathering and analysing data, preparation of reports
- General complaints handling, including formulating responses in accordance with guidelines from regulators.
- Identifies cross-operational opportunities for Claims process improvements, loss prevention programs and internal training
- Liaison with outsourced partner teams.
- Ongoing QC and auditory responsibilities over claims processes

**What does the ideal profile looks like?**:

- 2 years experience in Retail or Travel Insurance Claims management
- Excellent verbal and written communication skills
- Fluency in English and a second European language (verbal & written).
- Strong leadership and team mentoring experience.
- Ability to adapt quickly to a start-up pace environment and culture
- Proven ability to foster and develop relationships with key external and internal stakeholders
- Problem-solving and advocating for customer solutions
- Enhancing systems and processes and feedback loops
- Produce reports and present quarterly results

**Why Cover Genius?**

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
- Unlimited PTO and a Flexible Work Environment - we are outcome focused and understand that for our people to perform at their best flexibility is critical.
- Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
- Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
- Social Initiatives - pictures speak a thousand words

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat

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